"microsoft word protect view has stopped working"

Anonymous
2013-06-05T05:59:02+00:00

I have MS office 2013 email attachments when being opened are displaying "Microsoft word protect view has stopped working" (same for excel) and closes the document. Any clues

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2016-01-15T23:20:38+00:00

Hi everyone!

The updated driver is now available via Windows Update as well. If you happened to disable hardware acceleration as a workaround before the driver was available, you should re-enable it to avoid potential performance issues. More info here on how to do that.

Have a great weekend.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-01-07T22:13:32+00:00

    Have you gone to File>Options>Trust Center>Trust Center Settings>Protected View and unchecked the "Enable Protected View for Outlook attachments" item?

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  2. Stefan Blom 353.4K Reputation points MVP Volunteer Moderator
    2015-01-08T00:36:44+00:00

    I don't see that happening on my system. Could you post an example document that reproduces the crashing?

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  3. Anonymous
    2015-06-22T23:13:40+00:00

    Thank you Doug, appreciate the advice

    Andy

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  4. Anonymous
    2015-07-13T12:50:05+00:00

    I couldn't get this to work through the Trust Centre but saving to the drive then right clicking, to properties and unblocking worked for me. I agree there needs to be a fix for it because it's very time consuming. I have a newish laptop with Windows 7 64-bit also but the problem only started today. Previously no problem so not sure what has changed. Very grateful for this discussion. Special thanks to Doug.

    Helen

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