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I have MS office 2013 email attachments when being opened are displaying "Microsoft word protect view has stopped working" (same for excel) and closes the document. Any clues
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi everyone!
The updated driver is now available via Windows Update as well. If you happened to disable hardware acceleration as a workaround before the driver was available, you should re-enable it to avoid potential performance issues. More info here on how to do that.
Have a great weekend.
Agreed. Problem solved by DisplayLink update.
I received a notification email from DisplayLink support today that the updated driver (v7.9 M4) has been released that fixes the Office protected view issue:
http://www.displaylink.com/downloads/sla.php?fileid=177
I am happy to report that after installing the driver update and unchecking the "Disable hardware graphics acceleration" checkbox in Word's Advanced options menu that file previews again work as expected within Outlook.
Thanks again to DisplayLink for both the technical fix as well as their diligent follow-up.
Hello Aaron
Thanks for posting this.
I can confirm this now works with the updated drivers and I get no more crashes in Office programs.
Robin
I received a notification email from DisplayLink support today that the updated driver (v7.9 M4) has been released that fixes the Office protected view issue:
http://www.displaylink.com/downloads/sla.php?fileid=177
I am happy to report that after installing the driver update and unchecking the "Disable hardware graphics acceleration" checkbox in Word's Advanced options menu that file previews again work as expected within Outlook.
Thanks again to DisplayLink for both the technical fix as well as their diligent follow-up.
In what is probably the best customer support experience I've had in my life, I reached out to DisplayLink about the potential conflict and received a follow up response no more than 5 minutes later. Here's the scoop:
- DisplayLink has recently been made aware of the issue and is currently testing a new release that includes a fix for it.
- 11/24 update: per my support contact at DisplayLink, pending no issues are found with the current build the ETA for the updated driver is mid-December.
- There is a better workaround for this issue than the one previously recommended of disabling Protected View:
- Open an Office application (I used Word) and go Options > Advanced and check the "Disable hardware graphics acceleration" box and click OK.
I am happy to report that this resolved my issue and I am now able to preview attachments within Outlook with Protected View still enabled. I didn't even have to reboot for the change to take effect.
Big tip of the hat to DisplayLink for their stellar customer service and follow up on this. Hope this information can be of help to others dealing with this issue.
Thank you! Thank you! Thank you!!!! I have been trying to figure this out for quite a while. I would have never guess that a DisplayLink device would be causing this issue! You are my Super Star!