We work on a product that uses Excel, we are now testing all aspects of Excel 2013. During these tests, we seem to have encountered a problem where excel suddenly causes high CPU usage by only drawing some shapes. We have been able to minimize the problem into the following few steps: Open a new, clean workbook Draw an oval, give it a material (right-click, choose “Format Shape”, click “Effects”, “3D Format”, “Material”. Choose any material.) Duplicate the Shape four times, producing Oval2, 3, 4 and 5. Group Oval2 and 3. Group Oval 4 and 5. Press Alt-F10, in the selection window, hide the group containing Oval2 and 3. Deselect everything (!) by clicking in an empty cell. Now observe the task manager. On an I7 Windows 7 PC, Excel now runs 4 cores at around 50%. Also, OnTime functions are not being called anymore because of this rendering bug. Once you select any shape, or un-hide the hidden group, Excel becomes quiet once again. Also, the problem can be prevented from happening by removing the materials in the shapes. This bug (?) seems to happen also on most of our more complicated applications, and it would take lots of work to re-design everything not to use materials. Can anyone confirm this problem, provide a workaround?

Hi, what did you do/find with this software? I've downloaded it but don't have a clue where to start every time i'm opening an existing excel file the CPU rises after a few seconds!!!! I've updated all the latest updates I've disabled the graphic acceleration I've tried working on safe-mode this problem started suddenly a week ago WHY??????????????????????????????????? please help thanks

Hi Gil, As previously posted, it seems that KB3114717 causes the issue which is why Microsoft withdrew the update as pointed out by Jkfweb To fix ours i did the following: Open Programs and Features from the control Panel Click on View Installed Updates Search for KB3114717 Uninstall it Restart PC I then disallowed that update from GFI Languard and WSUS so it wouldn't automatically reinstall.

Is there a similar update for Server 2008 ? Didn't find KB3114717 on any of my servers, update after February 9th.

Hi, thanks for your replay did it, work +/- good for several days and now its back nothing changed, doubled checked again that windows didn't downloaded the KB3114717 again. it is removed. any thoughts?.... what a nightmare Gil

Hi, thanks for your replay did it, work +/- good for several days and now its back nothing changed, doubled checked again that windows didn't downloaded the KB3114717 again. it is removed. any thoughts?.... what a nightmare Gil What an agony.... Our IT department are clueless and have tried everything

Excel 2013 High CPU Usage

Anonymous

We work on a product that uses Excel, we are now testing all aspects of Excel 2013. During these tests, we seem to have encountered a problem where excel suddenly causes high CPU usage by only drawing some shapes. We have been able to minimize the problem into the following few steps:

Open a new, clean workbook
Draw an oval, give it a material (right-click, choose “Format Shape”, click “Effects”, “3D Format”, “Material”. Choose any material.)
Duplicate the Shape four times, producing Oval2, 3, 4 and 5.
Group Oval2 and 3. Group Oval 4 and 5.
Press Alt-F10, in the selection window, hide the group containing Oval2 and 3.
Deselect everything (!) by clicking in an empty cell.

Now observe the task manager. On an I7 Windows 7 PC, Excel now runs 4 cores at around 50%. Also, OnTime functions are not being called anymore because of this rendering bug. Once you select any shape, or un-hide the hidden group, Excel becomes quiet once again. Also, the problem can be prevented from happening by removing the materials in the shapes.

This bug (?) seems to happen also on most of our more complicated applications, and it would take lots of work to re-design everything not to use materials. Can anyone confirm this problem, provide a workaround?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2016-02-19T08:57:29+00:00

Hi, what did you do/find with this software?

I've downloaded it but don't have a clue where to start

every time i'm opening an existing excel file the CPU rises after a few seconds!!!!

I've updated all the latest updates

I've disabled the graphic acceleration

I've tried working on safe-mode

this problem started suddenly a week ago

WHY???????????????????????????????????

please help

thanks
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Anonymous

2016-02-19T11:19:22+00:00

Hi Gil,

As previously posted, it seems that KB3114717 causes the issue which is why Microsoft withdrew the update as pointed out by Jkfweb

To fix ours i did the following:

Open Programs and Features from the control Panel

Click on View Installed Updates

Search for KB3114717

Uninstall it

Restart PC

I then disallowed that update from GFI Languard and WSUS so it wouldn't automatically reinstall.
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Anonymous

2016-02-24T06:37:59+00:00

Is there a similar update for Server 2008 ?

Didn't find KB3114717 on any of my servers, update after February 9th.
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Anonymous

2016-02-24T12:08:16+00:00

Hi, thanks for your replay

did it, work +/- good for several days and now its back

nothing changed, doubled checked again that windows didn't downloaded the KB3114717 again. it is removed.

any thoughts?.... what a nightmare

Gil
Was this answer helpful?

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Anonymous

2016-02-28T14:44:10+00:00

Hi, thanks for your replay

did it, work +/- good for several days and now its back

nothing changed, doubled checked again that windows didn't downloaded the KB3114717 again. it is removed.

any thoughts?.... what a nightmare

Gil

What an agony....

Our IT department are clueless and have tried everything
Was this answer helpful?

0 comments No comments