Excel 2013 High CPU Usage

Anonymous
2013-10-21T13:21:14+00:00

We work on a product that uses Excel, we are now testing all aspects of Excel 2013. During these tests, we seem to have encountered a problem where excel suddenly causes high CPU usage by only drawing some shapes. We have been able to minimize the problem into the following few steps:

  • Open a new, clean workbook
  • Draw an oval, give it a material (right-click, choose “Format Shape”, click “Effects”, “3D Format”, “Material”. Choose any material.)
  • Duplicate the Shape four times, producing Oval2, 3, 4 and 5.
  • Group Oval2 and 3. Group Oval 4 and 5.
  • Press Alt-F10, in the selection window, hide the group containing Oval2 and 3.
  • Deselect everything (!) by clicking in an empty cell.

Now observe the task manager. On an I7 Windows 7 PC, Excel now runs 4 cores at around 50%. Also, OnTime functions are not being called anymore because of this rendering bug. Once you select any shape, or un-hide the hidden group, Excel becomes quiet once again. Also, the problem can be prevented from happening by removing the materials in the shapes.

This bug (?) seems to happen also on most of our more complicated applications, and it would take lots of work to re-design everything not to use materials. Can anyone confirm this problem, provide a workaround?

Microsoft 365 and Office | Excel | For home | Windows

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  3. Anonymous
    2017-03-13T20:13:20+00:00

    Sorry, I had hardware acceleration turned off previous.  I completed these steps:

        Open Excel.

        Click on file, Options.

        Go to the Advanced tab.

        Under the Display section, check the box for 'Disable hardware graphics acceleration'.

        Click ok and restart Excel.

    and repeated the above test:

     ...with hardware acceleration disabled:

    Thread 13292:

    wow64cpu.dll!TurboDispatchJumpAddressEnd+0x540

    wow64cpu.dll!TurboDispatchJumpAddressEnd+0x9e

    wow64.dll!Wow64KiUserCallbackDispatcher+0x4151

    wow64.dll!Wow64LdrpInitialize+0x120

    ntdll.dll!LdrInitializeThunk+0x16d

    ntdll.dll!LdrInitializeThunk+0xe

    ntdll.dll!ZwWaitForMultipleObjects+0xc

    KERNELBASE.dll!WaitForMultipleObjects+0x18

    mso40uiwin32client.dll!Ordinal2547+0xa1f

    mso40uiwin32client.dll!Ordinal929+0xddd

    ntdll.dll!RtlSubscribeWnfStateChangeNotification+0x439

    ntdll.dll!RtlSubscribeWnfStateChangeNotification+0x404

    Thread 8492:

    wow64win.dll+0x100f4

    wow64win.dll+0xc487

    wow64.dll!Wow64SystemServiceEx+0x155

    wow64cpu.dll!TurboDispatchJumpAddressEnd+0xb

    wow64.dll!Wow64KiUserCallbackDispatcher+0x4151

    wow64.dll!Wow64LdrpInitialize+0x120

    ntdll.dll!EtwEventProviderEnabled+0x1cb1

    ntdll.dll!memset+0x1c006

    ntdll.dll!LdrInitializeThunk+0xe

    win32u.dll!NtGdiPatBlt+0xc

    GDI32.dll!PatBlt+0x2e

    EXCEL.EXE!Ordinal42+0x4155a

    EXCEL.EXE!Ordinal42+0x41c95

    EXCEL.EXE!MdCallBack12+0x85011

    EXCEL.EXE!MdCallBack12+0x8474b

    EXCEL.EXE!Ordinal42+0x3828fa

    mso40uiwin32client.dll!Ordinal1076+0x37d

    mso40uiwin32client.dll!Ordinal1629+0x388

    mso40uiwin32client.dll!Ordinal1629+0x14d

    mso40uiwin32client.dll!Ordinal1629+0xe9

    mso40uiwin32client.dll!Ordinal30+0x385

    USER32.dll!SetManipulationInputTarget+0x53

    USER32.dll!DispatchMessageW+0x8fa

    USER32.dll!DispatchMessageW+0x254

    USER32.dll!DispatchMessageW+0x10

    EXCEL.EXE!Ordinal42+0x2eab4

    EXCEL.EXE!Ordinal42+0x6da8

    EXCEL.EXE!Ordinal42+0x1163

    KERNEL32.DLL!BaseThreadInitThunk+0x24

    ntdll.dll!RtlSubscribeWnfStateChangeNotification+0x439

    ntdll.dll!RtlSubscribeWnfStateChangeNotification+0x404

    Regards,

    Sean

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  4. Anonymous
    2017-03-13T13:02:48+00:00

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  5. Anonymous
    2017-03-13T11:03:49+00:00

    I've tried these steps on three different computers with and without hardware accelerations and all the times everything is normal. CPU is stable on 1%-3% only when maximizing (half of one second) and right after that CPU usage goes down to zero (0.1%-0.14%).

    Will try again on newly installed laptop in next couple days.

    And it looks like 3 different bugs.

    1. Yours - mso40uiwin32client.dll and dxgi.dll (last one is DirectX Graphics Infrastructure and I think this bug can be solved by disabling Hardware acceleration).
    2. Mine with Excel 2016. This looks like Race Condition cause two threads have multiple kernel calls to KeWaitForMutexObject and on the top - KeSynchronizeExecution, I have no idea what resource can cause such state, but may be connected with hardware interrupts and the same situation like you have but on the other level - video drivers.
    3. Old mine with Excel 2013. But this situation has absolutely different roots cause it is caused by mso.dll. But I prefer to solve problem with Excel 2016.

    In my case MS closed case with "Unsupported" diagnosis.

    Also they don't provide debugging symbols for office. Only for some builds of Windows.

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