Can't open doc - says moved, renamed or deleted

Anonymous
2013-10-03T06:02:23+00:00

I am trying to open a document in Word but a dialogue box keeps telling me:

"Sorry, we couldn't find your file.  Is it possible it was moved, renamed or deleted?"

It then states the correct name of the document and where I filed it.

I am using Windows 8

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2017-01-26T01:45:19+00:00

    You have posted to a thread in the Word section. Since you are asking about Excel, repost as a new question in the Excel section:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel?sort=lastreplydate&dir=desc&tab=threads

    Use the Ask the community link at the top of that page.

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  2. Anonymous
    2017-01-26T00:43:12+00:00
    1. This occurs with a specific document
    2. Not sure what the question means. I was creating a document in Excel
    3. Yes, the name of the document is on my list of files in excel.

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  3. Anonymous
    2016-11-26T20:57:25+00:00

    Hello,

    To better assist you with your concern, may we know if the issue has been resolved?

    We hope to hear from you.

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  4. Anonymous
    2016-11-21T20:01:34+00:00

    Hello,

    1. Does the issue occurs with specific document or with all the saved documents in the Computer?
    2. Where is the file located in the Computer?
    3. Are you trying to open the document from the recent list within the Word application?

    Reply with required details and we would be happy to assist.

    Thank you.

    1. specific document
    2. My pc ( downloads)
    3. no

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  5. Anonymous
    2016-11-11T01:13:54+00:00

    I was working on a file last night, in my OneDrive Documents folder on my PC. This morning when I clicked on the file name in the folder I get that message. Also if I try to open the file from the recent files list in Word 2016 I get the same error. On my iPhone I have opened the file from OneDrive App, shared the link by eMail and opened it on my PC via the link, so at least I have my work back.

    It will be a long time before I trust OneDrive again. Last time I wasn't so lucky and I lost hours of important work.

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