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hi
in word 2013 when I want to draw an arrow or a line it cant be straight in 180 degree in page and it is always a bit curve to up or down for example draw a rectangle and on its border line draw an arrow ( the arrow must be exactly on rectangle border line ) and you will see that the arrow is curve and is not on rectangle border.
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This is easy to recreate, but can be solved by setting the height or width to zero in the ribbon.
Please tell us exactly how you are drawing this line / arrow so we can try to recreate the problem.
When I use insert tab > Illustrations group > Shapes command > Lines group then I select one of the lines, straight or with an arrow. I do get straight lines. You just have to select the correct shape.