This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have recently bought Microsoft Office 365 University.
After installing it correctly, I went to access Microsoft Word. While loading the program the notification came up: "We're sorry but this feature appears to be broken and needs to be repaired. Use the programs and features option in the windows control panel to repair Microsoft office".
After clicking "OK" the program loaded and then this notification popped up:
I proceed afterwards to try both the quick repair, and the long repair options that Microsoft has to offer, and have no luck fixing my problem.
I can not find help on the faq, or support services.
Any useful information would be appreciated, thank you.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Had the same problem either. After check to support.office.com its says there 4 add-in that may cause the problem:
ABBYY FineReader, Broadcom Send-to-Bluetooth, Intel Send-to-Bluetooth, and KingSoft’s PowerWord. I just uninstalled WPS KingSoft and this buggy message things gone for goods.
Hi,
Try the steps below and check the result:
You may run the fix it tool mentioned in the link below to remove the traces of Office completely from the computer.
http://support.microsoft.com/kb/2739501
Once the traces are removed, restart the computer and reinstall the Office suite.
Let us know the result.
Thank you.
I am now at my wits end with microsoft, I have installed Office 365 and paid the fee, to find I now cannot get access after endless attempts all afternoon, it appears it needs some repair. Is there a solution.
If you also have WPS Office installed, as mentioned by other posters here, you may want to try uninstalling it.
For instructions on repairing Microsoft Word, see "Repair an Office application" at https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-US&rs=en-US&ad=US&fromAR=1.
I have a solution for this problem IF you are using Server 2012, or got someting to do with multiple accounts with restrictions. Yes for me this was a right problem(NTFS rights) on the C:\ drive.
Somehow Office needs to write or read or do something on the C:\ drive. As i am very precise with limiting users from accessing the C:\ drive i also put some restrictions on the C:\ DRIVE. When i put my (In my case it is a RDP user) user in the administrators group AND removed the user from his old restricted group(where all the GPO's are applied) it worked!
I did this because the "Run as administrator" options resulted in a restricted share error, that did ring a bell.
So for my case this has simply to do with rights, re installation could be a workaround, why?:
These restrictions(on the C:\ Drive) were applied after the installation of Office and not before that's why it resulted in a error.
For the lazy one's(that hate reading and just want a solution):
:)
I had the same problem too, but as you suggest I uninstalled WPS and voila! :)