"Feature appears to be broken" - Cannot Repair (Help)

Anonymous
2014-05-15T10:46:12+00:00

I have recently bought Microsoft Office 365 University. 

After installing it correctly, I went to access Microsoft Word. While loading the program the notification came up: "We're sorry but this feature appears to be broken and needs to be repaired. Use the programs and features option in the windows control panel to repair Microsoft office".

After clicking "OK" the program loaded and then this notification popped up: 

I proceed afterwards to try both the quick repair, and the long repair options that Microsoft has to offer, and have no luck fixing my problem. 

I can not find help on the faq, or support services. 

Any useful information would be appreciated, thank you.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2014-12-07T00:21:07+00:00

Had the same problem either. After check  to support.office.com its says there 4 add-in that may cause the problem:

ABBYY FineReader, Broadcom Send-to-Bluetooth, Intel Send-to-Bluetooth, and KingSoft’s PowerWord. I just uninstalled WPS KingSoft and this buggy message things gone for goods.

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Anonymous
2014-05-22T11:46:44+00:00

Hi,

Try the steps below and check the result:

You may run the fix it tool mentioned in the link below to remove the traces of Office completely from the computer.

http://support.microsoft.com/kb/2739501

Once the traces are removed, restart the computer and reinstall the Office suite.

Let us know the result.

Thank you.

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Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
2017-03-15T20:33:04+00:00

I am now at my wits end with microsoft, I have installed Office 365 and paid the fee, to find I now cannot get access after endless attempts all afternoon, it appears it needs some repair. Is there a solution.

If you also have WPS Office installed, as mentioned by other posters here, you may want to try uninstalling it.

For instructions on repairing Microsoft Word, see "Repair an Office application" at https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-US&rs=en-US&ad=US&fromAR=1.

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  1. Anonymous
    2015-10-19T22:04:55+00:00

    Had the same problem either. After check  to support.office.com its says there 4 add-in that may cause the problem: ABBYY FineReader, Broadcom Send-to-Bluetooth, Intel Send-to-Bluetooth, and KingSoft’s PowerWord. I just uninstalled WPS KingSoft and this buggy message things gone for goods.

    Uninstalling WPS KingSoft got rid of the message for me, but it still ends up freezing when I try to open a document...

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  2. Anonymous
    2015-07-23T16:26:08+00:00

    Me I got the same problem too and I solved it the procedures are as follow.

    -uninstall Office 365 if you have on your system

    -Remove all the Microsoft Office folders from the C: drive and from your download folder

    -Install CC cleaner Run cleaner and delete the files

    -Run Registry cc cleaner too fix the files

    -Clean all the system and Microsoft Office 365 temporary files by CC cleaner

    -Re-start the system login with the user account and get the Microsoft Office 365 64 bite version

    -And finish the installation then it will work

    -I think their is a problem with Microsoft Office 365 32bit version

    thank you1

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