A family of Microsoft word processing software products for creating web, email, and print documents.
When I have had a problem either with a prompt to save the template (unnecessarily) or a failure to save the template, the cause has always turned out to be an add-in. At one time, the Adobe PDFMaker add-in would trigger a save prompt, and PDFComplete causes the Normal template not to be saved.
Very, very briefly, a SnagIt add-in caused a save prompt, but alert Word MVPS contacted TechSmith (providing revised code), and that error was caught quite quickly. Would that other software publishers were as responsive!