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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
So, just to be clear, this pop-up message IS actually official, and I shouldn't worry about clicking 'Yes' the next time it appears?
I have Starter install on 2 Laptops and they have been there for several years. I have NEVER seen this pop up on either of them. And therein lies the source of the suspicion. Why isn't it doing the quiet, unseen, automatic installation? And if mine already is running the latest update from July 2014, why am I still being asked to run this?
I'd say there seems to be still some uncertainty. I have not yet heard anything official. Audio51's message after yours does seem to throw further suspicion on the popup.