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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
Mine is already 14.0.7128.5001. and I have not clicked to allow the update.
Then we both have same version which was released in July 2014
I'm guessing that this click to run "update" may bring us up to 14.0.7130.5000the current August 2014 version but I too will wait to hear from Suzanne's contact for some official word.
FYI, related thread:
Note to Microsoft: Assuming that these messages are genuine, popping up a home-made-looking message box with no context, prompting someone to download or install something, with no information about how to check that it is genuine, is a VERY BAD idea. Especially so when this pops up unexpectedly from nowhere years after initial installation. It should be obvious that people are going to be suspicious of it and fear that it is a virus.
A recent post caused the thread at http://answers.microsoft.com/en-us/office/forum/office_2010se-word/microsoft-office-2010-updates/89df547d-c078-41ad-9922-8c1b00e265d5#LastReply to reply, and the last few posts there make it seem likely that the popup is genuine. For example, WildByDesign writes:
From my understanding, the popup being referred to here is likely from the Click-to-Run Application Manager. I'm not sure why some of the MS support people here don't seem to be familiar with it. It's found within the Control Panel. That is what takes care of all of the updates for Office Starter 2010 since it is based upon Click-to-Run virtualization technology. Updates are installed to Starter through the Click-to-Run Application Manager, not through Windows Update, and since these updates are streamed that is the reason why an Internet connection is needed to stay on at least for the duration of the updates. Click-to-Run Application Manager automatically takes care of all of those updates for Starter and so that is safe to proceed with those updates and no worries, it will not install IE10/11 since it is not associated with Windows Update. You can always run Click-to-Run Application Manager from the Control Panel manually as well to look for updates. Although updates for Starter are becoming fewer and farther in between.