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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
Could you please answer this question in commonly used English? "The dialog is expected" and other garbled language makes your answer useless. The question is whether the pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it, is legitimate. The pop-up started today for me.
Is it from Microsoft? Should I run it? A simple yes or no answer followed by a technical explanation would be useful. Telling me about paths and builds, while meaningful to you, has no meaning to me.
The popup is legitimate. Read the Knowledge Base article (http://support.microsoft.com/kb/3016799/en-us) that Suzanne S. Barnhill linked to in her reply, marked as Answer.
The same thing happened on my computer yesterday and I closed the window down.
It reappears each time after rebooting my computer.
It's not a typical Microsoft update notification so I've attached a screen shot
I'm wondering if this is the same update as KB2687502
The August 12, 2014 update for Office 2010 Spelling and Grammar Check feature?
If so it's sure an odd way for MS to push an update via a popup as opposed to including it with Tuesdays "Windows updates".
If it is indeed the MS update I would appreciate a confirmation from someone @ Microsoft.
second try ... I allowed this update and it created a disaster on an 80 page document. Ariel Narrow was replaced throughout and I can no longer select that font. it tells me that the font is Ariel Narrow but it is a font used in my subtitle of the 80 page document. Now I will have to do this in a different font which is something I want to avoid since other chapters have been done in Ariel Narrow.
IT ALSO ERRASED ALL OF MY DOCUMENTS. Microsoft done it to me again. One more reason to not be happy with microsoft