Official Word Starter update?

Anonymous
2014-08-16T15:23:38+00:00

When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me  there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it.  It did not look like the typical Windows or Office update notification.  I closed the pop-up and opened Windows update and ran it.  There were some updates available, but none that said they were for Word Starter.  IS there a new Update for Word Starter or is this someone trying to get me to download a virus?

***Office Product moved to Office 2010 by the Moderator.***

Microsoft 365 and Office | Word | For home | Windows

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Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
2014-11-20T16:27:28+00:00

Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.

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Anonymous
2014-08-20T14:23:14+00:00

Hi everyone,

We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.

The august update that was pulled is a Windows update, not an Office update.

Thanks!

DK - MSFT support

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  1. Anonymous
    2014-10-22T23:44:21+00:00

    I love his double talk...    Did you notice that he NEVER said that "Yes this is a Microsoft notice and that it is OK to do the update"   or maybe  "Yes it is an legitimate Microsoft Office Starter 2010 update and that it is OK to do the update"  The way I see it is,  expected for a legitimate update...  does not mean it is legitimate.    "Like I said double talk"    >>>>He never said it was legitimate<<<<   No one in this chat group said that it was legitimate....   Come on now Microsoft, let's put this to rest...   Get on here and give us the clear answers we are looking for...

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-10-23T04:02:13+00:00

    Suzanne has, within the last couple of days, brought all of the "blood letting" here to the attention of the Word Product Group.

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  3. Anonymous
    2014-10-23T17:28:04+00:00

    Doug,

    Thank you for the update....    That is all we want, a clear cut answer...   We have all heard about people that have hit the OK to update and the problems they are having...   I'm sure that we all want to know who is going to fix the mess if something goes wrong.  This isn't something we opted to install, it is something that Microsoft dumped on us.   That being said, if something goes wrong then they should have to fix it...

    I'm sure of one thing, it won't be Suzanne or Doug that is going to pay Microsoft to fix it...

    So, all that being said, what is the problem with Microsoft getting on here and answering questions about the update, if in fact it is their update in the first place?

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