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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
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Just a thought, but could it be a broken Windows Installer?
I recently had trouble with a number of other programs trying to legitimately update (Skype and Java, specifically.) After much crawling through fora, looking for why these programs were failing to update correctly and not offering me useful information about the failure, I discovered that a mid-August Security update broke Windows Installer. I removed the offending bit and have had no problems with installing things since.
Is it possible that this broken security update is also causing Office Starter's (badly-implemented) update to fail on installation as well?
(And yes, I too have seen the skeezy "Click To Run" pop-up on my machine. In fact, I came here trying to figure out if it was legit. I'm now convinced that it's not malicious, although it does look hastily put-together. That does not fill me with confidence, given the other broken update. Thank you Suzanne, for doing the hard work!)
The heck with Suzanne,
How about getting Microsoft's tech team on the chat here and getting this thing fixed once and for all.... Or should I say, "for one and all"
HOW ABOUT IT MICROSOFT? ARE YOU UP FOR FIXING YOUR SCREW UP????