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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
I doubt that even the person who posted that answer could answer 2, 3, and 4.
Suzanne,
Well if the person answering questions for Microsoft don't know the answers to the questions, then they should be asking someone else... And if they don't know who to ask, then let me give them a hint.... >>>> Bill Gates <<<< Look, they are Microsoft, the ones that made the program. If not them who else should we ask? Sorry Suzanne, you don't need to protect uninformed people, you need to educate them. >>>>>THEY NEED TO FIND OUT WHO TO ASK AND THE GIVE US THE FACTS<<<<<
On the Microsoft website, 12 pages of people asking questions about this "Click To Run" and all we get is second hand facts from people that DON'T work for Microsoft.
How about this... A Microsoft person answering questions on the Microsoft website.... DA
Not people that don't work of them.... I just want to know if anything goes wrong are you going to pay to fix my computer? Well then, I think we all know the answer to that...
I feel 100% confident that Bill Gates knows far less about this problem than anyone who has posted here. Do you have any concept of the size of just the Office team, much less all of Microsoft? I agree that response to this issue has been less than stellar, but keep in mind that the people who design Word are not the same people who are responsible for updates, so it is not surprising that the most they have been able to find out is that the update is genuine. As for the answers to why now, why so ugly, why not automatic, those are answers for a different team.
If you want an answer from a Microsoft employee, then feel free to avail yourself of paid support options. But please consider that you're using a free (and outdated) Microsoft product and getting free support through these forums. Most of the people who provide this free support are volunteers, other users trying to help. A few (those identified as "Support Engineers") are employees of an outsourcing firm contracted by Microsoft to provide support. They have nothing to do with development of the software and only very limited experience in using it; their answers are based on scripts developed to address known problems and are often less helpful than response from actual users. Unfortunately, most Word "power users" do not use Word Starter, so we have no personal experience with it and have to rely on what others tell us.