Official Word Starter update?

Anonymous
2014-08-16T15:23:38+00:00

When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me  there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it.  It did not look like the typical Windows or Office update notification.  I closed the pop-up and opened Windows update and ran it.  There were some updates available, but none that said they were for Word Starter.  IS there a new Update for Word Starter or is this someone trying to get me to download a virus?

***Office Product moved to Office 2010 by the Moderator.***

Microsoft 365 and Office | Word | For home | Windows

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Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
2014-11-20T16:27:28+00:00

Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.

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Anonymous
2014-08-20T14:23:14+00:00

Hi everyone,

We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.

The august update that was pulled is a Windows update, not an Office update.

Thanks!

DK - MSFT support

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-09-05T18:32:54+00:00

    See “How to Repair, Uninstall and Re-install Microsoft Office Starter 2010” at:

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N29

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  2. Anonymous
    2014-09-05T19:20:22+00:00

    So, Suzanne has said "repeatedly" that it's legitimate yet some people have installed it and then had to do a repair or uninstall/reinstall?  That doesn't make me feel very comfortable installing it.  Has anyone installed it successfully?

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  3. Anonymous
    2014-09-05T21:35:45+00:00

    Doug--Without thinking, I went ahead and installed the update to Word Starter 2010 that I received yesterday. Both the large file I had been working on and the program became non-responsive at the conclusion of the update. From the error message, it would seem that my file had been corrupted.  From the unformatted copy of my file I was able to retrieve, I could not even recognize my work. Luckily,  I stumbled upon your advise above. The simple repair instruction worked perfectly--both my program and file appear to have come out of the repair unscathed. Thanks so much!  Jim

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