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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
If you change the settings to "disable" (as per the screenshot on the previous page), this will stop the pop-ups from appearing. I changed mine a couple of days ago and no pop-ups since.
Thank you for this link and also your update of it's success. I'm a little too chicken to click "repair" as I've disabled the updates but am worried it will somehow start the download again (which for us would never end after hours and hours!). For the time being, I'm living with trying to ignore the pop-ups. ugh!
I saw this message. I clicked okay then got the you can go offline message. I wasn't sure about this so I formatted my entire machine (re-imaged it to a time when this update didn't exist). Then I got the message again two days after the format was complete. So to me this appears to be genuine. HTH