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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
I've been ignoring/closing this suspicious looking pop-up for many weeks now although those pop-ups have been appearing less frequently for the last few weeks. Microsoft Office 2010 Starter came preinstalled on my computer & although I don't use it every day I do use it often. Just as a follow-up, today I opened it only to find that all of the options that were previously available are no longer there, i.e. no choice of font size, no option to cut & paste, no choice of typeface, NADA! All there is is a blank document page where you can type text & & save it, nothing more. In retrospect it might now be a good idea to install the update since it seems to have been verified. But it would still be good for Microsoft to give some type of official notification when they change their update forms so we don't all have to confront these questions again.
I wish I knew. You say you downloaded it. Does installing it require an extra step?
Hello Suzanne,
I hit OK to accept the update a few weeks ago, but am still getting the pop-up. Is there something else I am supposed to do or is there something wrong with my laptop's software which is keeping this from executing properly? I would appreciate any help.
Thank you very much for your time.
Susan