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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
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That image is exactly what I see when I go to the File/Help section in Word. The popup is pretty random; it doesn't seem to be associated with having Word running but it may be that something from Office has to be running. Hard to tell, since I always have at least one Office app (like Outlook) running. The repair you suggested seems to be benign so I will give it a try. Unless it's immediately evident that it hasn't helped, I'll wait a week or two before I report success. Again, thanks for your help, Doug, and your patience.
I rec'd a pop-up for an update a few weeks ago and it downloaded with no problem. A couple of days ago I rec'd another. Since I had no problem with the first, I clicked to download. I don't know how many hours my computer was indicating that the download was in progress.....many. When the download was complete I couldn't open MS Starter 2010 Word or Excel. I could open the documents folder but when clicking open on any of them I got the window that said that the program needed to open was not installed on my computer. I read most of the posts here and tried a number of things, and finally went to the control panel and on the list of programs I found Microsoft Office 2010 showing installed 9/11/2013 and Microsoft Click-To-Run installed 7/19/2012 but the only option was to uninstall, not change and repair. But the Microsoft Office Starter 2010-English, installed 7/19/2012, Version 14.0.5139.5005, had the option to uninstall or change.
I clicked "change" and the option to repair Microsoft Click-To-Run. At some point (I can't recall every word of the process) it gave the option to download Microsoft Word Starter. I did, and by whatever miracle, the problem was fixed. After the downloading it did give a message about some difficulty and asked if I wanted to run it in "safe mode." I declined - no problems.