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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
As you are using Office 2010 Professional, you can get rid of the Office Starter version that was probably installed by the computer manufacturer. The following article should show you how to uninstall it:
“How to Repair, Uninstall and Re-install Microsoft Office Starter 2010” at:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N29
I went through the repair process as directed in the Knowledge Base article, but the pop-up still appeared pretty much right away. However, I discovered by going to the Control Panel/Programs and Features that I evidently do have "Microsoft Office Starter 2010 - English." At least it shows in that window. Who knew? I couldn't see it any where else, even searching for "Starter" in the Start menu search function . Oh well, guess I'll just have to keep clicking "Cancel" until I get a good answer from this forum. I sure don't want to run this update based on the feedback I've seen so far. Thanks to all for participating and suffering on my behalf.
I'm sorry. There is so much conversation going on about this. The pop up appears as soon as I turn on my computer. If I try to open excel or word while the pop up is on the screen it won't allow the program to open but once I click the X in the right top corner of the box the programs will open. I read in one of the responses that this could be popping up due to a problem with the data path. Is this true? It's been happening for about a month now and it's super annoying to have to close it everyday. Is this safe to click ok? Or is there another way to remove this? Thank you.