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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
The popup is legitimate. Read the Knowledge Base article (http://support.microsoft.com/kb/3016799/en-us) that Suzanne S. Barnhill linked to in her reply, marked as Answer.
Could you please answer this question in commonly used English? "The dialog is expected" and other garbled language makes your answer useless. The question is whether the pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it, is legitimate. The pop-up started today for me.
Is it from Microsoft? Should I run it? A simple yes or no answer followed by a technical explanation would be useful. Telling me about paths and builds, while meaningful to you, has no meaning to me.
The Office team is aware of the issue and is working to get a KB article written.