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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
Actually, that's not quite true... the "view products that this article applies to" link specifically mentions Office 2010 Starter as well.
This article also specifies a prerequisite: "To apply this update, you must have Microsoft Office 2010 Service Pack 2 (SP2) installed. "
However, my machine does NOT have that prerequisite installed (as best I can tell ... KB2687455, correct?) ... yet 2883019 installed successfully and automatically via Windows Update.
I stand corrected. I obviously overlooked the fact that Office Starter is in the list of programs. Thanks for pointing it out!
It was in fact the prerequisite you mention that confused me. I wouldn't expect a service pack for the full version of Office to be required for an update that applies to Starter.
I have now edited my previous message, explaining that my initial statement was incorrect.
Actually, that's not quite true... the "view products that this article applies to" link specifically mentions Office 2010 Starter as well.
This article also specifies a prerequisite: "To apply this update, you must have Microsoft Office 2010 Service Pack 2 (SP2) installed. "
However, my machine does NOT have that prerequisite installed (as best I can tell ... KB2687455, correct?) ... yet 2883019 installed successfully and automatically via Windows Update.
This "prereq-that's-not" should be added to the list of recent malcommunications between Microsoft and its customers.
I beg to differ Mr. MVP. You don't know what you're talking about and are spreading false information on this forum. The articles states it definitely applies to Microsoft Office Starter. If the article is read in its entirety it is very clear:
Article ID: 2883019 - Last Review: December 9, 2014 - Revision: 1.0
Applies to: