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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
For completeness:
I received (and installed) MULTIPLE updates 2 days ago for Office via Windows Update:
KB2889818
KB2899519
KB2553140
KB2553154
(and, oddly, one for OneNote, a product which I've never seen nor used) KB2597088
(and one for PowerPoint, a product I don't have, unless Viewer counts) KB2880517
Agreed, Victoria!
So, Microsoft: now I'm getting BOTH a Click To Run pop-up: "An update for Microsoft Office Starter 2010 - English is now available online. Please remain connected to the internet for the duration of the update. Do you wish to start downloading the update now?" ... AND an Office-branded "Applying updates" pop-up window as well.
I received the usual Windows Update on Tuesday 12/9 - although it was more painful than usual. (For example, KB articles were missing online, so I could not readily determine whether I wanted all the updates that were offered.)
Not a smooth transition and I CANNOT tolerate losing all my docs, or restoring to original factory settings!
WHAT is the clean path forward here??
I followed the link to Microsoft and saw the article and popup box there suggesting this update was genuine. However, I received an update through the Update Tool module on 10 December:
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition
Installation date: 10/12/2014 12:09 AM
Installation status: Successful
Update type: Important
Microsoft has released an update for Microsoft Office 2010 32-Bit Edition. This update provides the latest fixes to Microsoft Office 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.
More information:
http://support.microsoft.com/kb/2883019
Help and Support:
http://support.microsoft.com/?LN=en-us
The popup box continues to appear and I still refuse to download it in this unusual manner given the disaster it caused last time -- having to restore the PC to original factory settings. I figure I can survive without it -- if it was that essential the update would be offered through the Update Tool. Call me a skeptic -- but I just want to be safe.