Official Word Starter update?

Anonymous
2014-08-16T15:23:38+00:00

When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me  there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it.  It did not look like the typical Windows or Office update notification.  I closed the pop-up and opened Windows update and ran it.  There were some updates available, but none that said they were for Word Starter.  IS there a new Update for Word Starter or is this someone trying to get me to download a virus?

***Office Product moved to Office 2010 by the Moderator.***

Microsoft 365 and Office | Word | For home | Windows

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Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
2014-11-20T16:27:28+00:00

Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.

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Anonymous
2014-08-20T14:23:14+00:00

Hi everyone,

We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.

The august update that was pulled is a Windows update, not an Office update.

Thanks!

DK - MSFT support

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-10-24T05:39:19+00:00

    Seems to me that you are choosing to ignore the Answer that was provided by Microsoft.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-10-24T05:37:49+00:00

    What version of Office do you have?  Is it a "Click-to-Run" version.  If it was installed using Click to Run technology, there will be no Office files in the Programs folder on the C drive, but on a virtual Q drive.  In the Windows Control Panel, "Microsoft Office Client Virtualization Handler" will appear in the list of programs.

    According to the information from Microsoft, the dialog appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.

    If you are using a "Click-to-Run" version, you might want to consider changing to an MSI based version of Office.  See:

    http://office.microsoft.com/en-us/word-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx

    I would make sure that you can perform steps 5, 6 and 7  BEFORE performing step 4.

    Also, make sure that you have your Product Key FOR OFFICE.  If you do not have it, you may be able to determine what it is by running the free BelArc Advisor, which will make an inventory of your system, including the Product Keys for applications that you have installed.

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  3. Anonymous
    2014-10-24T02:21:39+00:00

    Frankly, I find this whole conspiracy theory quite amusing and it reminds me of something about gift horses and mouths.

    Speaking of horses, the persistence of the 'fake/bogus update' theory is also reminiscent of a horse no longer living, as well as beating thereof.

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