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When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it. It did not look like the typical Windows or Office update notification. I closed the pop-up and opened Windows update and ran it. There were some updates available, but none that said they were for Word Starter. IS there a new Update for Word Starter or is this someone trying to get me to download a virus?
***Office Product moved to Office 2010 by the Moderator.***
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.
Hi everyone,
We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.
The august update that was pulled is a Windows update, not an Office update.
Thanks!
DK - MSFT support
Thank you, Dkuy. The only help I need is to find some way to make this dialog box disappear forever. I don't have Starter so I don't plan to run any update to it, but there doesn't seem to be any option to say "never bug me about this again" or something similar. This pops up 2-3 times a day and I either hit the "Cancel" button or the X in the upper right, but it comes back again a few hours later. There should be some way to refuse the update for keeps. Any info you have would be great. Barb
Look Doug,
We are not talking about a horse and we are not looking in mouths. However we are hearing a lot of BS get spread real thick around here. NO FACTS, JUST OPINIONS...
I came here to get facts from Microsoft.
reur # 1
reur #2 - what help do you need? What trouble are people having with it?