Official Word Starter update?

Anonymous
2014-08-16T15:23:38+00:00

When I opened up my laptop this morning (8/16/14) there was a pop-up on the screen telling me  there was an update available for Microsoft Word Starter 2010 and asking me if I wanted to download it.  It did not look like the typical Windows or Office update notification.  I closed the pop-up and opened Windows update and ran it.  There were some updates available, but none that said they were for Word Starter.  IS there a new Update for Word Starter or is this someone trying to get me to download a virus?

***Office Product moved to Office 2010 by the Moderator.***

Microsoft 365 and Office | Word | For home | Windows

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Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
2014-11-20T16:27:28+00:00

Microsoft has posted a Knowledge Base article describing and explaining this popup and providing a solution. Find it at http://support.microsoft.com/kb/3016799.

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Anonymous
2014-08-20T14:23:14+00:00

Hi everyone,

We heard back from the product group. The dialog is expected for a legitimate Office 2010 starter update. It appears for click to run scenarios where the path is missing a piece of information between the build that the user is running on and the latest available build.

The august update that was pulled is a Windows update, not an Office update.

Thanks!

DK - MSFT support

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  1. Anonymous
    2014-08-19T15:07:59+00:00

    I still want official word from Microsoft before I click "OK".  There have been some on this thread that have reported problems after installing whatever this is.

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  2. Anonymous
    2014-08-18T20:44:50+00:00

    Hello,

    I have the same Click to Run Office 2010 popup.

    It started popping up on Aug. 16, 2014

    On Aug. 18, 2014 when the popup appeared it also activated the MSE Microsoft Security Essentials

    windiow.

    The MSE window stated 13 items scanned, no threats found.

    I never clicked on MSE and never did a scan.

    The MSE window stated last scan was done on Aug. 14, 2014.

    For some reason this Click to Run Office 2010 popup triggered Microsoft Security Essentials to do a brief scan.

    I have not clicked YES on the popup, only cancel or X to close.

    What does seem odd is the popup stays up all the time and does not minimize to task bar.

    A icon does also appear on the task bar when popup appears.

    The only way to get rid of the popup is to close or cancel it.

    When the popup appears I cannot open any Office 2010 files, until I close the popup.

    If I have a Office Word 2010 Starter file open and the popup appears, I can click on File - Help and under Click To Run Product Updates, it says an update is ready.

    When I click on Update Options drop down one of the options says, Apply updates.

    When I click on apply updates it says it has to close the program and to save all work.

    What is weird it wants to update/run an old version 14.0.7128.5001 rather than the most recent 14.0.7130.5000

    I have version 14.0.7128.5000 which I can't find **H** **ERE**

    This is to say the least troubling, When these updates were done in the past automatically in the background.

    At the moment I am doing a full MSE scan.

    Any Official Office 2010 Starter update info appreciated.

    Thanks,

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  3. Anonymous
    2014-08-18T19:59:19+00:00

    I'd say there seems to be still some uncertainty. I have not yet heard anything official. Audio51's message after yours does seem to throw further suspicion on the popup.

    My feeling now is that the message I'm seeing ("An update for Microsoft Office Starter 2010 - English is now available online") is genuine. See my post at the link below for reasons why

    http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/why-is-click-to-run-message-suddenly-popping-up/6100db13-0cc3-4cb4-a9bc-d2928b28021d?page=2

    However, I too would very much like official confirmation of this from Microsoft, as well as an explanation of why this message is suddenly popping up after years of dormancy.

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