Review comments disappeared

Anonymous
2014-05-04T12:30:54+00:00

So I've spend long hours addressing student coursework, giving comments on their projects.  They said the comments wouldn't work so I re-opened their documents and they appear to be correct.  Where are all my comments gone?  The actual comment boxes are still there but they are empty.  This is incredibly annoying.  Can I get them back or have they gone forever?  Screen shot provided for reference.

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  1. Anonymous
    2017-06-06T13:28:14+00:00

    So, after struggling with this problem for hours last night and restarting multiple times, shutting off my PC for the night seems to have done the trick. A cold boot, and everything's back to normal. I tested multiple docs, ones I worked on last night as well as others, and the issue seems to have resolved itself.  If it happens again, I'll be back!  Thank you.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2017-06-06T12:12:00+00:00

    If you send me a copy of the document, referencing this thread in the covering email message, I will investigate the issue.

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  3. Anonymous
    2017-06-06T11:35:33+00:00

    Hi, this started for me last night, super frustrating!  I noticed that if i went to the beginning of the "empty" comment box and backspaced, the last bit of the comment reappeared. Went to the top of the box again, backspaced, and more reappeared. Then i tried to separate the paragraphs and the text disappeared again :(

    It seems to have something to do with hard returns/enter key maybe?

    Can i ask if its happening on all your docs, or just one? I didnt think to check last night. Hm.

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  4. Anonymous
    2017-05-31T01:25:56+00:00

    Sorry, no. Doug very kindly looked at my file and concluded the same as me: empty fields where there once was text ... in both comments and references. I'm pretty sure it happened when my file crashed. I wonder if there is an interface issue between 2010 and 2016, I was working between 2010 and MS online office suite when the problem occurred.

    In all my years of using Word, I've never had such a thing happen. In my case, I copied and pasted the references back in and thanked my lucky stars that I only had 100 footnotes. :-(

    Good luck.

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  5. Anonymous
    2017-05-31T00:56:29+00:00

    Has anybody found a solution to this problem? Several on my workgroup are experiencing this - different versions of Word (2010 and 2016). Seems to happen randomly.

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