excel 2013 crashes in windows 8.1

Anonymous
2013-10-22T15:52:25+00:00

Hi,

I've made a fresh install of windows 8.1, and then office 2013. However excel 2013 crashes every time right after I try to scroll down.

  • Works in safe mode
  • There are no add-ins installed
  • Other office programs work fine
  • already completely uninstalled (via fixit) and reinstalled the software.
  • running windows 8.1 pro

thanks,

Juan

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2013-10-23T22:20:05+00:00

"take a back-up of that OSF.DLL file and delete it.

C:\Program Files\Microsoft Office 15\root\Office15\OSF.DLL

Or

C:\Program Files\Microsoft Office\Office15\OSF.DLL

Once the file is deleted open Excel and check if the issue persists."

worked for me

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  1. Anonymous
    2013-11-13T20:39:17+00:00

    Yes!

    If you have Avast! Antivirus, go install the latest update... That's dated November 11th. This is important! It will take care of the Avast! conflict that causes the issue in the first place. Then:

    1. Reboot your machine (the last step of removing Avast!)
    2. Start Excel and click on the File Tab, and click Options.
    3. Click Trust Center and then Trust Center Settings.
    4. Click Trusted App Catalogs, and then click the Clear button.

    This will fix the bad registry entry that was caused by the conflict. Finally, we know that some people have seen this issue without Avast! installed, but we don't know how their registry got in this shape. For them, just following steps 2-4 should resolve the issue.

    Regards,

    Anita

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  2. Anonymous
    2013-11-13T18:50:49+00:00

    Although it is a solution for me as well, this is a reoccurring problem.

    Every few days I need to go and delete the OSF file.

    Does anyone know of a more permanent solution?

    O

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  3. Anonymous
    2013-11-12T02:41:19+00:00

    Avast! has posted an update to their Antivirus programs that resolves this issue. It is dated November 11, 2013. Once you install the new version, obtained from**http://www.avast.com**, you must do the following to resolve the crash:

    1. Reboot your machine (the last step of removing Avast!)
    2. Click on the File Tab, and click Options.
    3. Click Trust Center and then Trust Center Settings.
    4. Click Trusted App Catalogs, and then click the Clear button.

    After you do this and restart Excel, the crash should not occur.

    If you have renamed your OSF.dll file, please go name it back to OSF.dll

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  4. Anonymous
    2013-11-12T02:19:10+00:00

    Thank you adutchguy1986! I had the same issue on a very new Dell running 8.1 and Office 365 and your suggested fix did the job!!!

    Fast and easy.

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