Hi, I've made a fresh install of windows 8.1, and then office 2013. However excel 2013 crashes every time right after I try to scroll down. Works in safe mode There are no add-ins installed Other office programs work fine already completely uninstalled (via fixit) and reinstalled the software. running windows 8.1 pro thanks, Juan

"take a back-up of that OSF.DLL file and delete it. C:\Program Files\Microsoft Office 15\root\Office15\OSF.DLL Or C:\Program Files\Microsoft Office\Office15\OSF.DLL Once the file is deleted open Excel and check if the issue persists." worked for me

Hello Wayne, I understand that Word crashes while performing spell check and will assist you to resolve this issue. A quick question before proceeding: Have you performed any troubleshooting in trying to resolve this issue? If issue still persists, I suggest you to run ‘ Fix it ’ from the following KB article and then try working in Word and verify the result: http://support.microsoft.com/kb/921541 Note: If running ‘ Fix it ’ doesn’t fix the problem, follow the other troubleshooting steps mentioned in the article. The steps in ' Let me fix it myself ' involves deletion of registry entries, so ensure to back up the registry. Backup the entire registry by following below mentioned steps: a) Hold Windows key + R . b) Copy and paste, or type the following command in the Open box, and then press Enter: regedit ****c) Click on File , Export , name the backup and then click on Save . Note: Ensure that All is selected in Export range . Hope the above information helps. Please take your time to try the suggestion and let me know the results at your earliest convenience. Thank You.

Hello Juan, From your description, I understand that you're unable to work with Excel. I understand how this concerns you and will assist you to resolve it. Change the default printer to Microsoft XPS Document Writer/OneNote following the steps from the link below and then check whether issue occurs: http://windows.microsoft.com/en-US/windows-8/set-change-your-default-printer 2) Start the computer in clean boot state and then try working with Office application and verify the result. http://support.microsoft.com/kb/929135/en-us Note: Ensure to restart the computer in normal mode after troubleshooting process. If issue still occurs when you start Excel in normal mode, install Office Configuration Analyzer Tool (OffCAT) information and generate report for Excel and post it back to know more information about the issue. You may also click on Click here to see possible solutions to this issue and check if any solution is offered and try the same and see if it helps. Install Office Configuration Analyzer Tool (OffCAT) information from following article: http://support.microsoft.com/kb/2812744 Reply with the result and I'll be glad to further assist you. Thank You.

Hi, I didn't realize about the spell check issue, same for me crashes every time. I'm running a desktop with asus sabertooth motherboard with an AMD Fx processor with a Radeon video card. Juan

Me too. Excel crashes on scroll and Word when trying to spell check. Office 2013 Pro and Windows 8.1, worked fine before upgrade, most annoying. Dell Inspiron 1545 laptop with Intel graphics if that's relevant. Steve

excel 2013 crashes in windows 8.1

Anonymous

Hi,

I've made a fresh install of windows 8.1, and then office 2013. However excel 2013 crashes every time right after I try to scroll down.

Works in safe mode
There are no add-ins installed
Other office programs work fine
already completely uninstalled (via fixit) and reinstalled the software.
running windows 8.1 pro

thanks,

Juan

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Answer accepted by question author

Anonymous

"take a back-up of that OSF.DLL file and delete it.

C:\Program Files\Microsoft Office 15\root\Office15\OSF.DLL

C:\Program Files\Microsoft Office\Office15\OSF.DLL

Once the file is deleted open Excel and check if the issue persists."

worked for me

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69 additional answers

Anonymous

2013-10-23T11:13:23+00:00

Hello Wayne,

I understand that Word crashes while performing spell check and will assist you to resolve this issue.

A quick question before proceeding:

Have you performed any troubleshooting in trying to resolve this issue?

If issue still persists, I suggest you to run ‘Fix it’ from the following KB article and then try working in Word and verify the result:

http://support.microsoft.com/kb/921541

Note: If running ‘Fix it’ doesn’t fix the problem, follow the other troubleshooting steps mentioned in the article. The steps in 'Let me fix it myself' involves deletion of registry entries, so ensure to back up the registry. Backup the entire registry by following below mentioned steps:

a) Hold Windows key + R.

b) Copy and paste, or type the following command in the Open box, and then press Enter:

regedit****c) Click on File, Export, name the backup and then click on Save.

Note: Ensure that All is selected in Export range.

Hope the above information helps. Please take your time to try the suggestion and let me know the results at your earliest convenience.

Thank You.
Was this answer helpful?

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Anonymous

2013-10-23T10:48:42+00:00
Hello Juan,

From your description, I understand that you're unable to work with Excel.

I understand how this concerns you and will assist you to resolve it.
1. Change the default printer to Microsoft XPS Document Writer/OneNote following the steps from the link below and then check whether issue occurs:
http://windows.microsoft.com/en-US/windows-8/set-change-your-default-printer

2) Start the computer in clean boot state and then try working with Office application and verify the result.

http://support.microsoft.com/kb/929135/en-us

Note: Ensure to restart the computer in normal mode after troubleshooting process.
1. If issue still occurs when you start Excel in normal mode, install Office Configuration Analyzer Tool (OffCAT) information and generate report for Excel and post it back to know more information about the issue.
You may also click on Click here to see possible solutions to this issue and check if any solution is offered and try the same and see if it helps.

Install Office Configuration Analyzer Tool (OffCAT) information from following article:http://support.microsoft.com/kb/2812744

Reply with the result and I'll be glad to further assist you.

Thank You.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-23T01:04:28+00:00

Hi,

I didn't realize about the spell check issue, same for me crashes every time.

I'm running a desktop with asus sabertooth motherboard with an AMD Fx processor with a Radeon video card.

Juan
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Anonymous

2013-10-22T21:47:13+00:00

Me too. Excel crashes on scroll and Word when trying to spell check.

Office 2013 Pro and Windows 8.1, worked fine before upgrade, most annoying.

Dell Inspiron 1545 laptop with Intel graphics if that's relevant.

Steve
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