excel 2013 crashes in windows 8.1

Anonymous
2013-10-22T15:52:25+00:00

Hi,

I've made a fresh install of windows 8.1, and then office 2013. However excel 2013 crashes every time right after I try to scroll down.

  • Works in safe mode
  • There are no add-ins installed
  • Other office programs work fine
  • already completely uninstalled (via fixit) and reinstalled the software.
  • running windows 8.1 pro

thanks,

Juan

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2013-10-23T22:20:05+00:00

"take a back-up of that OSF.DLL file and delete it.

C:\Program Files\Microsoft Office 15\root\Office15\OSF.DLL

Or

C:\Program Files\Microsoft Office\Office15\OSF.DLL

Once the file is deleted open Excel and check if the issue persists."

worked for me

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  1. Anonymous
    2013-11-06T20:38:35+00:00

    See http://blogs.technet.com/b/the\_microsoft\_excel\_support\_team\_blog/archive/2013/11/04/excel-2013-crashes-when-you-attempt-to-scroll-down-the-page.aspx.

    If you are using Avast! Antivirus, I think we have something there that may help.

    Regards,

    Anita Oakley

    I hope they release a patch for avast soon, this is very frustrating.

    regards,

    Juan Solorzano

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  2. Anonymous
    2013-11-06T20:11:40+00:00

    Wooww. .No words to say.. Excellent and Brilliant !! Thanks guys

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  3. Anonymous
    2013-11-04T19:19:02+00:00

    See http://blogs.technet.com/b/the\_microsoft\_excel\_support\_team\_blog/archive/2013/11/04/excel-2013-crashes-when-you-attempt-to-scroll-down-the-page.aspx.

    If you are using Avast! Antivirus, I think we have something there that may help.

    Regards,

    Anita Oakley

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  4. Anonymous
    2013-11-02T16:19:19+00:00

    I've tired a clean boot and installing

    Microsoft Windows Rights Management Services Client with Service Pack 2 - x86 as instructed via Microsoft office configuration analyzer.

    Still wont work just keeps crashing both excel and windows oh and it said the links don't work in outlook.

    Come on Microsoft sort it out

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