excel 2013 crashes in windows 8.1

Anonymous
2013-10-22T15:52:25+00:00

Hi,

I've made a fresh install of windows 8.1, and then office 2013. However excel 2013 crashes every time right after I try to scroll down.

  • Works in safe mode
  • There are no add-ins installed
  • Other office programs work fine
  • already completely uninstalled (via fixit) and reinstalled the software.
  • running windows 8.1 pro

thanks,

Juan

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2013-10-23T22:20:05+00:00

"take a back-up of that OSF.DLL file and delete it.

C:\Program Files\Microsoft Office 15\root\Office15\OSF.DLL

Or

C:\Program Files\Microsoft Office\Office15\OSF.DLL

Once the file is deleted open Excel and check if the issue persists."

worked for me

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  2. Anonymous
    2013-12-16T17:09:20+00:00

    How do I do that, I have no idea?

    That's what the blog post I linked to explains... But:

    Avast! has posted an update to their Antivirus programs that resolves this issue. It is dated November 11, 2013. Once you install the new version, obtained from**http://www.avast.com**, you must do the following to resolve the crash:

    1. Click on the File Tab, and click Options.
    2. Click Trust Center and then Trust Center Settings.
    3. Click Trusted App Catalogs, and then click the Clear button.

    After you do this and restart Excel, the crash should not occur.

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  3. Anonymous
    2013-12-14T04:53:54+00:00

    How do I do that, I have no idea?

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  4. Anonymous
    2013-11-25T18:27:16+00:00

    Deleting the dll is not the best solution. Please do not delete OSF.DLL! Instead, if you have Avast! AV, update it from their website. Then follow the directions to remove the incorrect regkey on http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2013/11/04/excel-2013-crashes-when-you-attempt-to-scroll-down-the-page.aspx

    If you don't have Avast! simply follow the steps to fix the registry.

    Thanks,

    Anita

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