The form letter you got was a way of trying to find out if the problem has been resolved.
If it has as a result of one of the provide replies you have the option of using the "Mark as Answer" hyperlink. Having the original poster mark the reply as answer is "best". It provides other people with confirmation that the reply really did work for
the original poster "in the real world".
If none of the replies worked, then you can post a reply saying that to keep the question open
If you found your own alternate fix, it would be appreciated if you posted a reply listing the fix you used. That way later, other people with the same problem will be know how to fix it too. The forum is does not allow you to mark your own replies as "answer",
but you can simply add a comment at the end to the effect "PS: moderator, please mark this as the reply".
If the original poster does not provide any sort of feedback, then some moderators will pick "their best guess" at an "answer" (usually one provided by another moderator) because it is the standard "Official" MS reply, even though many people have
not found it effective. Personally, I place little to no value on these "answers" because there is no confirmation from the original poster that it worked.
Thank you for your reply. You have dealt with the question fully and I have understood your point of view. I have submitted the feedback.