Office iPad and OneDrive Issues - Missing Folders

Anonymous
2014-03-30T04:09:46+00:00

After trying out Office Word, Excel and Powerpoint on my iPad it seems to me that OneDrive integration is broken.

The main problem is that various folders do not show up in the Office Apps on the iPad. These missing folders though do show up in the OneDrive app for iPad.

I've also had the Office Apps lock up when trying to refresh a folder. Either the program locks up and I have to restart it or, the refresh icon just spins forever.

To troubleshoot the issue I've removed the Word app, reinstalled and reconnected my OneDrive account. I've done this a couple of times and each time when I try to view one of my folders, the app hangs. After restarting the app the folder I was trying to view has missing subfolders.

If I add a subfolder after I've viewed the folder in Word (for example) the new folder shows up. However, none of the folders that are missing will ever appear, no matter how many times I try to refresh the folder.

Oddly enough the missing folders are different between Word, Excel and Powerpoint.

My "Mac Docs" folder should have 25 folders. Word shows 16 folders, Excel shows 9 and PowerPoint shows all 25. However, PowerPoint also has trouble refreshing the folder, and after I've removed some folders, its still displaying the removed folders.

Office on iPad has great potential for me, especially with OneDrive integration, however, at this stage it appears to be quite buggy.

Microsoft 365 and Office | Word | For home | iOS

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Anonymous
2014-12-17T18:21:52+00:00

Today we shipped an update to Office for iOS which should fully solve the problem of folders/files taking a long time to show up (or never show up).  I apologize that it took a while to get this fix to everyone, but we had to be certain to not cause new issues in the process.  

Please retest the issue and let me know if our update fixed your issues and if it didn't then please provide details so that we can investigate.

Thank you for the patience!

Derek

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Anonymous
2014-05-13T04:33:54+00:00

I am not sure if this helps you, but it has fixed the problem for me.  I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

Once I performed this task all of my folders appeared. in the iOS Office Apps.

Seems that OneDrive determines the Folder type, from the content placed into the folder.

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  1. Anonymous
    2014-06-23T23:34:32+00:00

    This did not solve my problem. I still cannot access my main data folder in Onedrive. This folder has hundreds of subfolders. The total size of the main folder is about 40 gigs and each subfolder is quite large too. I wonder if size has something to do with this problem.

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  2. Anonymous
    2014-06-24T03:20:29+00:00

    I've wondered too if it had to do with the folder size. The folder that I have problems with has 7,176 items but is only about 5GB in size.

    MS is now offering up 1TB OneDrive for Office 365 subscriptions, and 15GB for free. Certainly they need to create a service that can handle more that 7,000 items.

    I do sync using the OneDrive for Mac app, maybe its a compatibility between Mac & OneDrive? Though that really doesn't make any sense, since as I've stated earlier, the OneDrive IOS app works fine, the only problem is Word, Excel and Powerpoint on the iPad. So apparently these apps connect to OneDrive differently than the OneDrive app itself.

    I'm hoping this is high priority for MS, don't know where else we should post to get this resolved ASAP. It seems like a fairly critical bug to me.

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  3. Anonymous
    2014-06-24T03:41:41+00:00

    I agree. I don't think its a compatibility issue.

    I am able to access Excel files that are on Onedrive, but not as subfolders of the main data folder. 

    And yes, I too can launch the same Excel data files (that cannot be opened through Excel) from Onedrive using Excel for Web. Once launched, it becomes a "recently opened file" and then I can open it in Excel for Ipad.

    Very annoying, but hundreds of people have reported this same problem, right from day one. I am sure they are working to resolve this.

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