Office iPad and OneDrive Issues - Missing Folders

Anonymous
2014-03-30T04:09:46+00:00

After trying out Office Word, Excel and Powerpoint on my iPad it seems to me that OneDrive integration is broken.

The main problem is that various folders do not show up in the Office Apps on the iPad. These missing folders though do show up in the OneDrive app for iPad.

I've also had the Office Apps lock up when trying to refresh a folder. Either the program locks up and I have to restart it or, the refresh icon just spins forever.

To troubleshoot the issue I've removed the Word app, reinstalled and reconnected my OneDrive account. I've done this a couple of times and each time when I try to view one of my folders, the app hangs. After restarting the app the folder I was trying to view has missing subfolders.

If I add a subfolder after I've viewed the folder in Word (for example) the new folder shows up. However, none of the folders that are missing will ever appear, no matter how many times I try to refresh the folder.

Oddly enough the missing folders are different between Word, Excel and Powerpoint.

My "Mac Docs" folder should have 25 folders. Word shows 16 folders, Excel shows 9 and PowerPoint shows all 25. However, PowerPoint also has trouble refreshing the folder, and after I've removed some folders, its still displaying the removed folders.

Office on iPad has great potential for me, especially with OneDrive integration, however, at this stage it appears to be quite buggy.

Microsoft 365 and Office | Word | For home | iOS

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Anonymous
2014-12-17T18:21:52+00:00

Today we shipped an update to Office for iOS which should fully solve the problem of folders/files taking a long time to show up (or never show up).  I apologize that it took a while to get this fix to everyone, but we had to be certain to not cause new issues in the process.  

Please retest the issue and let me know if our update fixed your issues and if it didn't then please provide details so that we can investigate.

Thank you for the patience!

Derek

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Anonymous
2014-05-13T04:33:54+00:00

I am not sure if this helps you, but it has fixed the problem for me.  I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

Once I performed this task all of my folders appeared. in the iOS Office Apps.

Seems that OneDrive determines the Folder type, from the content placed into the folder.

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  1. Anonymous
    2014-11-13T04:09:52+00:00

    After reading your post that MS finally made some changes in version 1.2 to address this problem, I was hopeful and tried following the instructions provided by Derek_Peterson to Reset Word.

    As others have mentioned, it appears that things have been improved, but still ultimately unusable. I am now able to get the full list of folders to show up, though I had to wait a very long time and try multiple refreshes before they all showed up. I found that browsing between folders caused the program to hang for periods of 10 to 30 seconds and at times much longer (3-5 minutes). Certainly optimizations are needed. I wouldn't call anything usable that requires waiting more that a couple of seconds for a folder listing to load.

    Thankfully Dropbox support has been added and it has no trouble parsing my folders without delay. I have all my files synced both to Dropbox and OneDrive so I can just switch over to using dropbox and forget about OneDrive.

    MS will certainly need to fix these OneDrive issues if they want to win people over to their cloud platform. With only 10 GB of data in my OneDrive folder and it getting completely bogged down, I pity anyone who tries to load it up with the 1TB of data that is promised with a subscription!

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  2. Anonymous
    2014-11-15T20:32:14+00:00

    Thanks, Aaron. Works for me in iOS 8 too. But still a bug to Microsoft fix.

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  3. Anonymous
    2014-11-16T22:05:37+00:00

    I am still having the same issues that I reported above, I even completely wiped my iPad air to with the latest IOS 8.1, and then installed word, Excel, and PowerPoint as new applications. I connected them to my one drive and started to try and open files that way, and it took forever to get the folder loaded up. It just simply isn't usable in this configuration. I'm disappointed because I switched from sugarsync and really emceeing no benefit whatsoever in fact it is a real hassle.

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