Office iPad and OneDrive Issues - Missing Folders

Anonymous
2014-03-30T04:09:46+00:00

After trying out Office Word, Excel and Powerpoint on my iPad it seems to me that OneDrive integration is broken.

The main problem is that various folders do not show up in the Office Apps on the iPad. These missing folders though do show up in the OneDrive app for iPad.

I've also had the Office Apps lock up when trying to refresh a folder. Either the program locks up and I have to restart it or, the refresh icon just spins forever.

To troubleshoot the issue I've removed the Word app, reinstalled and reconnected my OneDrive account. I've done this a couple of times and each time when I try to view one of my folders, the app hangs. After restarting the app the folder I was trying to view has missing subfolders.

If I add a subfolder after I've viewed the folder in Word (for example) the new folder shows up. However, none of the folders that are missing will ever appear, no matter how many times I try to refresh the folder.

Oddly enough the missing folders are different between Word, Excel and Powerpoint.

My "Mac Docs" folder should have 25 folders. Word shows 16 folders, Excel shows 9 and PowerPoint shows all 25. However, PowerPoint also has trouble refreshing the folder, and after I've removed some folders, its still displaying the removed folders.

Office on iPad has great potential for me, especially with OneDrive integration, however, at this stage it appears to be quite buggy.

Microsoft 365 and Office | Word | For home | iOS

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Anonymous
2014-12-17T18:21:52+00:00

Today we shipped an update to Office for iOS which should fully solve the problem of folders/files taking a long time to show up (or never show up).  I apologize that it took a while to get this fix to everyone, but we had to be certain to not cause new issues in the process.  

Please retest the issue and let me know if our update fixed your issues and if it didn't then please provide details so that we can investigate.

Thank you for the patience!

Derek

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Anonymous
2014-05-13T04:33:54+00:00

I am not sure if this helps you, but it has fixed the problem for me.  I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

Once I performed this task all of my folders appeared. in the iOS Office Apps.

Seems that OneDrive determines the Folder type, from the content placed into the folder.

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  1. Anonymous
    2014-09-18T22:05:54+00:00

    From perusing the site I was lead to believe that nobody, especially Microsoft staff, ever even glanced at it. No resolution has resulted I understand. I am continuing with my workaround  until a bug report indicates that this fault is rectified. Indeed the confusion of seeing OneDrive with different folder layout compared with Word doesn't help us recommend the product to others. Although I would say that once the minefield of folders and files are resolved Office on the iPad should be first class.

    Let's hope together for some action by Microsoft, JohnPercy.

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  2. Anonymous
    2014-09-17T19:46:09+00:00

    Has this issue been resolved?  I am seeing the same issue on my ipad word (but like the original post can see folders on OneDrive app from my IPad

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  3. Anonymous
    2014-09-15T05:44:12+00:00

    When the bug and workaround reported here was originally discovered I tried all of the suggestions on this site but without any change resulting. At least fixing what is reported here should not be a major effort for iPad Office Developers.

    I have two iPads (a 2 and a 4) running the latest iOS7 and have had a subscription to Office on the iPad for a few weeks. I am mainly using Word but the problem to be reported also applies to Excel and PowerPoint. Basically to Office (excluding OneDrive) some subfolders seem to become disassociated from their home folder. 

    Here is the problem stated more exactly along with the problem cause: 

    ... Within any folder if a subfolder has a subset name of another subfolder then the contained folders or files float up a level and to Word (but not OneDrive) the subset named folder appears empty. ...

     Eg. If in the top folder Documents we have two subfolders, Docs and Docs 2, containing folders and files, then as Docs is a subset of the name Docs 2, its contents float up as if they are directly under the folder Documents. 

    A workaround, of course in this simple example, is to rename Docs to Docs 1. All the disassociated folders and files then return from directly under Documents to their proper folder now called Docs 1. For someone with hundreds of folders the workaround given here is difficult to police and maintain. 

    Trust that a bug-fix for at least this problem may appear in an update soon, JohnPercy

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