Upload failed: Server FIle Updated. We're sorry, someone updated the server copy and it's note possible to upload your changes now

Anonymous

Windows 8 Pro, Office/Excel, have file in Skydrive folder, open in Excel. I am the only user on my account and only one PC is up and running. I save a copy of the file in Excel. I then get a message that Skydrive file needs attention:

"Upload failed: Server File Updated. We're sorry, someone updated the server copy and it's note possible to upload your changes now."

Now I am the "someone" who updated the file and then it gives me the choice to keep my local copy or get the outdated server copy. I usually select keep my local copy as it has the changes I have recently made (and tried to save). If I select Server Copy, it is missing the last changes I made.

What is up with this??? I have a local copy, I make a change and save it, why does not Skydrive upload those changes to my account???

Again, I am the only authorized user on my account, I am the only one logged in to Skydrive, I have only the one PC up and running and I have the one copy of the file I am editing and saving copies. This all used to work fine, but the last week or two it has started doing this.

I have the PC set up to sync to Windows Time Server and that seems to be working, so I don't think it is a time issue.

And if I make changes, save the file, get the error, select Keep Local Copy then click Save again, I think the updates are uploaded fine, no error message after the 2nd save. Just annoying and time consuming to have to save twice, waiting for the error message and clicking on the keep local copy option.

I initially had this issue in June, first reported in this thread:

http://answers.microsoft.com/en-us/windowslive/forum/skydrive-files/upload-failed-server-file-updated-were-sorry/70abe943-4d0f-4805-9a5d-e62ff6bc4a33

then it seemed to resolve itself only to recently return, and is worse since the last Office update that occurred a day or two ago. It first reappeared when I would make a copy of a local file, then open that file in Excel. The original file is in my Skydrive folder, it is writeable. When I then rename and open the copy, I am told the file is not writeable and I have to click the "Edit Workbook" button. Then when I try and same the file, I get the above "Upload failed:..." message. Then if I select "Keep my Version" I can then save the file. Other than updating Office the other day and having an automatic update on Win8 there have been no changes, same original file I am copying. I submitted copies of the sample file and screenshots in the thread above, so the moderator there should have those copies. I was instructed to start a thread here to get more help on this issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2013-11-10T17:23:10+00:00

I rarely work with Excel but have the same problems with Word and Power Point - I actually lost several PP files - all the sudden all the pics were gone from my slide collections- unable to recover. In Word I save the server version by accident and thus lost my last changes on an important document. Unbelievable! I am on 8.1 on a brand new laptop (ASUS UX301) using AVG as antivirus.

I just feel like opting out of Skydrive but since I unfortunately bought office 365 I am locked in. Ever since upgrading from a local Office 2010 I lost a lot of productivity.

Sorry, this is not a constructive message but I am spending my Sunday afternoon comparing my local and the server word file to see which one to keep - I rather work on the document!! Frustrating.

cheers chris
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Anonymous

2013-11-24T09:58:47+00:00

Hello,

I have the problem as well for Word 2010. I lost a really important document so please provide me with information on how to get it back.

As everyone says, I saved it 2 days ago when I did not have internet so normally it uploads later to skydrive when there is internet. But this time i got the message Upload failed.. as well. Can't find my latest changes anywhere and they are pretty important.

Please provide me with a solution..
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Anonymous

2013-12-26T06:36:36+00:00

I was getting the same problem in Word (Office 365), Windows 8.1. My changes would go missing from my local copy. I could, however, download the file from SkyDrive on a separate machine, and my changes were there. Very frustrating. I finally started using Drop Box instead of SkyDrive. I'd love to go back, but I can't afford to lose any work.
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Anonymous

2013-12-28T09:35:54+00:00

Hi Brad,

In order to assist you with the issue related to Word, I need some details:

Does it happen with a specific document or is the same with all the documents?

Perform a test with a new document and check if the issue persists.

Let us know the result.

Thank you.
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Anonymous

2014-01-09T22:27:05+00:00
Hi,

Thank you for replying and sorry for the delay reply.

Did you try the clean boot step as mentioned in my previous post?

If you have not tried, try and let us know the result.

If you have tried and it fails, create a new Windows user account and check if the issue persists:

http://windows.microsoft.com/en-US/windows-8/create-user-account

Also check if you face similar issues on a diffrent computer.

Let us know the result.

Thank you.

I don't mean to be rude, but all of you Microsoft employees need to quit ignoring the actual issue at hand. I am not just responding to just this employee, this message is for all to see and I am only using the above quote as an example. Therefore, please don't ask me to go into a private chat because then how are all the other people with this problem going to see it? I hold the highest respect for Microsoft, but this is getting ridiculous. Many, many, people are having this issue (including me) and you guys are (1) asking for a bunch of information that isn't necessary, like "Are you connected to the internet?" How would this person be accessing this forum if they weren't connected to the internet!? However, I do recognize that some of the information you ask for is necessary. (2) You are asking people with this issue to do ridiculous and time-consuming things like this quote above. If I make a new user account, it will take forever to move everything from my current user to a new one. Then I won't even be able to use my Microsoft account with Windows 8. It is a big hassle and a complete waste of time because, we all know, IT WON'T WORK. (3) Please stop avoiding the actual issue here. Considering the large amount of people this is happening to, I HIGHLY doubt that the problem is with their computer. Most likely, the problem is with SkyDrive or Microsoft Office 2013. I don't know why or where exactly the issue is happening, but I know it is not any user's fault. It is technically "Microsoft's" fault. I'm not blaming anyone, but the program just has a bug in it or something. If you are a Microsoft employee, please, PLEASE report this problem to someone that can fix it. It is extremely frustrating to spend hours going through forum after forum after forum to find no solution. Now that I have said that, let me try to explain my problem.

I will not be happy if an employee responds with a bunch of questions, so I will now answer every question that I have seen asked.

• I am running Windows 8.1 and using the built in SkyDrive folder on my home computer

• I installed the SkyDrive desktop app on my school computer that has Windows 7 but it never shows any errors. My school computer doesn't have any restrictions (I am an Admin) so I know that isn't the problem because I have full access

• Note that I am never logged in to my school computer and my home computer at the same time.

• This problem seems to only happen with Microsoft 2013 files

• NO this doesn't occur on all files, just on a small amount of Office 2013 files

• I mostly use Word and Excel and those are the only 2 types of files that have had any problems so far

• Also, once a certain document fails to upload a file for the first time, it keeps happening with that same file almost every time I edit it.

• When I go to the upload center to resolve the conflict, I choose which file to keep, and it works perfectly fine

• Another odd thing that happens when I view both the server and local copies to decide which one to keep is that is will say that the server version was modified at odd times like 6:00AM or when my computer wasn't even on

• No, these files aren't shared to other users

• To access the file(s), generally, I start Excel and click on the file on the column on the left. Sometimes, if the file isn't in the column, I navigate through File Explorer to find and open the file

• It doesn't seem to matter if I access my files through the metro app or the file explorer. I don't usually access my files through skydrive.com unless I'm using a friend's computer or one without SkyDrive installed on it.

• I save my files in Office 2013 by clicking on "File" and then "Save" and then I select where on SkyDrive I want to save it to

• To edit and save a file that I have already created, I use this shortcut that barely anyone knows about. I press Ctrl+S. sorry for the sarcasm, but some of these moderators are asking ridiculously obvious questions like how do you save your file.

• Please don't ask for a screenshot of the error because it is written out at the top of this forum, I will give links to other screenshots with the same problem I will type it out word for word.
"Upload failed: Server File Updated. We're sorry, someone updated the server copy and it's not possible to upload your changes now."

• Please, please, PLEASE don't ask me to do anything to fix the problem that will take a long time unless it is to wait until Microsoft fixes the problem.

Thank you for taking the time to read this as I know it probably took a while. Sorry if I offended anyone. If Microsoft is trying to fix this and it is just taking a while, then just say that rather than giving people crazing things to do that will inevitably fail. If there is no fix yet, then just say that.

Thanks,

Josh
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