Upload failed: Server FIle Updated. We're sorry, someone updated the server copy and it's note possible to upload your changes now

Anonymous

Windows 8 Pro, Office/Excel, have file in Skydrive folder, open in Excel. I am the only user on my account and only one PC is up and running. I save a copy of the file in Excel. I then get a message that Skydrive file needs attention:

"Upload failed: Server File Updated. We're sorry, someone updated the server copy and it's note possible to upload your changes now."

Now I am the "someone" who updated the file and then it gives me the choice to keep my local copy or get the outdated server copy. I usually select keep my local copy as it has the changes I have recently made (and tried to save). If I select Server Copy, it is missing the last changes I made.

What is up with this??? I have a local copy, I make a change and save it, why does not Skydrive upload those changes to my account???

Again, I am the only authorized user on my account, I am the only one logged in to Skydrive, I have only the one PC up and running and I have the one copy of the file I am editing and saving copies. This all used to work fine, but the last week or two it has started doing this.

I have the PC set up to sync to Windows Time Server and that seems to be working, so I don't think it is a time issue.

And if I make changes, save the file, get the error, select Keep Local Copy then click Save again, I think the updates are uploaded fine, no error message after the 2nd save. Just annoying and time consuming to have to save twice, waiting for the error message and clicking on the keep local copy option.

I initially had this issue in June, first reported in this thread:

http://answers.microsoft.com/en-us/windowslive/forum/skydrive-files/upload-failed-server-file-updated-were-sorry/70abe943-4d0f-4805-9a5d-e62ff6bc4a33

then it seemed to resolve itself only to recently return, and is worse since the last Office update that occurred a day or two ago. It first reappeared when I would make a copy of a local file, then open that file in Excel. The original file is in my Skydrive folder, it is writeable. When I then rename and open the copy, I am told the file is not writeable and I have to click the "Edit Workbook" button. Then when I try and same the file, I get the above "Upload failed:..." message. Then if I select "Keep my Version" I can then save the file. Other than updating Office the other day and having an automatic update on Win8 there have been no changes, same original file I am copying. I submitted copies of the sample file and screenshots in the thread above, so the moderator there should have those copies. I was instructed to start a thread here to get more help on this issue.

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60 answers

Anonymous

2013-07-26T22:45:56+00:00

Hi,

Thank you for replying.

Copy the contents of the file to new Excel file and then work with the new file.

Lets us know the result.

Thank you.

Tried that, initially it seemed to work. But if I leave Excel running with that new file open for a few hours, I get the same Upload Error message after I try to save the file. File is just a basic worksheet with 18 columns that are summed up at the bottom, about 130 rows of data.
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Anonymous

2013-07-28T14:26:55+00:00

Click on Start and you will get a Search box

Type ‘upload center’ and hit on enter

Click on settings on the ‘Microsoft Office upload center settings’ window

Click on delete cache files under cache setting

when prompted for confirmation, hit Delete Cached information button

None of your file would be deleted if you do not trust me then take a backup of excel file before performing this steps.
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Anonymous

2013-07-28T15:42:07+00:00

Click on Start and you will get a Search box

Type ‘upload center’ and hit on enter

Click on settings on the ‘Microsoft Office upload center settings’ window

Click on delete cache files under cache setting

when prompted for confirmation, hit Delete Cached information button

None of your file would be deleted if you do not trust me then take a backup of excel file before performing this steps.

Tried that but no change in the upload failed error message, at least in the one test file. If I leave it open in Excel, after maybe 30 minutes of a save, if I try to save again, I get the upload failed message, then if I select Keep My Version, I can then save it only to have to repeat that in another 30 minutes.
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Anonymous

2013-08-05T13:17:55+00:00

Hi,

Thank you for replying and sorry for the delay reply.

Did you try the clean boot step as mentioned in my previous post?

If you have not tried, try and let us know the result.

If you have tried and it fails, create a new Windows user account and check if the issue persists:

http://windows.microsoft.com/en-US/windows-8/create-user-account

Also check if you face similar issues on a diffrent computer.

Let us know the result.

Thank you.
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Anonymous

2013-08-05T15:23:42+00:00

Hi,

Thank you for replying and sorry for the delay reply.

Did you try the clean boot step as mentioned in my previous post?

If you have not tried, try and let us know the result.

If you have tried and it fails, create a new Windows user account and check if the issue persists:

http://windows.microsoft.com/en-US/windows-8/create-user-account

Also check if you face similar issues on a diffrent computer.

Let us know the result.

Thank you.

Have not had the opportunity to reboot or clean reboot the system.
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