Upload failed: Server FIle Updated. We're sorry, someone updated the server copy and it's note possible to upload your changes now

Anonymous
2013-07-25T05:35:15+00:00

Windows 8 Pro, Office/Excel, have file in Skydrive folder, open in Excel.  I am the only user on my account and only one PC is up and running.  I save a copy of the file in Excel.  I then get a message that Skydrive file needs attention:

"Upload failed: Server File Updated.  We're sorry, someone updated the server copy and it's note possible to upload your changes now."

Now I am the "someone" who updated the file and then it gives me the choice to keep my local copy or get the outdated server copy.  I usually select keep my local copy as it has the changes I have recently made (and tried to save).  If I select Server Copy, it is missing the last changes I made. 

What is up with this???  I have a local copy, I make a change and save it, why does not Skydrive upload those changes to my account???

Again, I am the only authorized user on my account, I am the only one logged in to Skydrive, I have only the one PC up and running and I have the one copy of the file I am editing and saving copies.  This all used to work fine, but the last week or two it has started doing this.

I have the PC set up to sync to Windows Time Server and that seems to be working, so I don't think it is a time issue.

And if I make changes, save the file, get the error, select Keep Local Copy then click Save again, I think the updates are uploaded fine, no error message after the 2nd save.  Just annoying and time consuming to have to save twice, waiting for the error message and clicking on the keep local copy option.

I initially had this issue in June, first reported in this thread:

then it seemed to resolve itself only to recently return, and is worse since the last Office update that occurred a day or two ago.  It first reappeared when I would make a copy of a local file, then open that file in Excel.  The original file is in my Skydrive folder, it is writeable.  When I then rename and open the copy, I am told the file is not writeable and I have to click the "Edit Workbook" button.  Then when I try and same the file, I get the above "Upload failed:..." message.  Then if I select "Keep my Version" I can then save the file.  Other than updating Office the other day and having an automatic update on Win8 there have been no changes, same original file I am copying.  I submitted copies of the sample file and screenshots in the thread above, so the moderator there should have those copies.  I was instructed to start a thread here to get more help on this issue.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2015-09-25T04:33:25+00:00

    Be warned:  the Adobe Acrobat add-in for Outlook 2016 wasn't working, so I reverted to 2013.

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  2. Anonymous
    2015-09-25T14:14:21+00:00

    I have an Office 365 subscription and I updated to Office 2016 Sept 22, 2015. I am getting the error message several times a day. I have a Surface Pro 3 with Windows 10. I am the only OneDrive user. I am not sharing my files with anyone else.

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  3. Anonymous
    2015-09-26T02:06:43+00:00

    Me too

    I just saw your discussions after I posted similar problem that I got.

    "I recently updated office 365 from 2013 to 2016. I encountered a really annoying problem with file synchronization.

    I have thousands of office files in my PC that are synchronized in my Onedrive account. When I open every word, excel, or powerpoint files, it keeps showing  "we're sorry, someone updated the server copy and it's not possible to upload your changes now." even for every old files that I haven't touched for years. And I was asked to "keep my version" or "keep server version". I definitely sure that almost all of them are same between my version and server version. After click either "keep my version" or "keep server version", such problem doesn't come again (at least for days).

    This annoying problem only happens to files created before I updated office, not for new files I created after update. Also this only happens to office files, not any others I opened like pdf, txt, jpg. Therefore, this must be a problem with "Office". Please help me to fix it. Thank you so much!"

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  4. Anonymous
    2015-09-26T18:55:20+00:00

    Same problem here with 100-300 MB pptx files. It is disastrous for me. I will try avoiding use of videos right until I think I'm done editing, then insert them all and save. Just hope I don't have to add a single character here and there because I find every time I change one character then save onedrive insists on uploading the whole file from scratch, rather than just the tiny update. Spent many hours past few days wrestling with this frustrating problem.

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  5. Anonymous
    2015-10-09T10:27:24+00:00

    Same problem for me too.

    I am the only user and I am still getting the "sorry, someone updated the server copy...." message for lots of Office type files.

    Is anyone working to resolve this issue?

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