Upload failed: Server FIle Updated. We're sorry, someone updated the server copy and it's note possible to upload your changes now

Anonymous
2013-07-25T05:35:15+00:00

Windows 8 Pro, Office/Excel, have file in Skydrive folder, open in Excel.  I am the only user on my account and only one PC is up and running.  I save a copy of the file in Excel.  I then get a message that Skydrive file needs attention:

"Upload failed: Server File Updated.  We're sorry, someone updated the server copy and it's note possible to upload your changes now."

Now I am the "someone" who updated the file and then it gives me the choice to keep my local copy or get the outdated server copy.  I usually select keep my local copy as it has the changes I have recently made (and tried to save).  If I select Server Copy, it is missing the last changes I made. 

What is up with this???  I have a local copy, I make a change and save it, why does not Skydrive upload those changes to my account???

Again, I am the only authorized user on my account, I am the only one logged in to Skydrive, I have only the one PC up and running and I have the one copy of the file I am editing and saving copies.  This all used to work fine, but the last week or two it has started doing this.

I have the PC set up to sync to Windows Time Server and that seems to be working, so I don't think it is a time issue.

And if I make changes, save the file, get the error, select Keep Local Copy then click Save again, I think the updates are uploaded fine, no error message after the 2nd save.  Just annoying and time consuming to have to save twice, waiting for the error message and clicking on the keep local copy option.

I initially had this issue in June, first reported in this thread:

then it seemed to resolve itself only to recently return, and is worse since the last Office update that occurred a day or two ago.  It first reappeared when I would make a copy of a local file, then open that file in Excel.  The original file is in my Skydrive folder, it is writeable.  When I then rename and open the copy, I am told the file is not writeable and I have to click the "Edit Workbook" button.  Then when I try and same the file, I get the above "Upload failed:..." message.  Then if I select "Keep my Version" I can then save the file.  Other than updating Office the other day and having an automatic update on Win8 there have been no changes, same original file I am copying.  I submitted copies of the sample file and screenshots in the thread above, so the moderator there should have those copies.  I was instructed to start a thread here to get more help on this issue.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2013-12-28T09:35:54+00:00

    Hi Brad,

    In order to assist you with the issue related to Word, I need some details:

    Does it happen with a specific document or is the same with all the documents?

    Perform a test with a new document and check if the issue persists.

    Let us know the result.

    Thank you.

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  2. Anonymous
    2013-12-26T06:36:36+00:00

    I was getting the same problem in Word (Office 365), Windows 8.1. My changes would go missing from my local copy. I could, however, download the file from SkyDrive on a separate machine, and my changes were there. Very frustrating. I finally started using Drop Box instead of SkyDrive. I'd love to go back, but I can't afford to lose any work.

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  3. Anonymous
    2013-11-10T17:23:10+00:00

    I rarely work with Excel but have the same problems with Word and Power Point - I actually lost several PP files - all the sudden all the pics were gone from my slide collections- unable to recover. In Word I save the server version by accident and thus lost my last changes on an important document. Unbelievable! I am on 8.1 on a brand new laptop (ASUS UX301) using AVG as antivirus.

    I just feel like opting out of Skydrive but since I unfortunately bought office 365 I am locked in. Ever since upgrading from a local Office 2010 I lost a lot of productivity.

    Sorry, this is not a constructive message but I am spending my Sunday afternoon comparing my local and the server word file to see which one to keep - I rather work on the document!! Frustrating.

    cheers chris

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  4. Anonymous
    2013-09-28T12:18:37+00:00

    Sorry but it is not fixed. I'm still having this problem myself, today. It began for me when I upgraded Excel from 2010 to 2013.

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  5. Anonymous
    2013-09-16T20:50:15+00:00

    I did some investigation and it looks like there was an issue with SkyDrive during this time.  I was informed that it has already been fixed so hopefully this is no longer affecting you.

    If it is still happening, please let us know.  Of course, if you are modifying the file from multiple locations at the same time, then there will still be these merge conflicts, and that's expected.

    What should be fixed is seeing the error when editing only from one location that is online and has the latest updated file.  I also saw that error in my own personal use of SkyDrive last month, but I have not seen it since then.

    Thanks for giving feedback!

    David

    Excel Web App team

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