Upload failed: Server FIle Updated. We're sorry, someone updated the server copy and it's note possible to upload your changes now

Anonymous
2013-07-25T05:35:15+00:00

Windows 8 Pro, Office/Excel, have file in Skydrive folder, open in Excel.  I am the only user on my account and only one PC is up and running.  I save a copy of the file in Excel.  I then get a message that Skydrive file needs attention:

"Upload failed: Server File Updated.  We're sorry, someone updated the server copy and it's note possible to upload your changes now."

Now I am the "someone" who updated the file and then it gives me the choice to keep my local copy or get the outdated server copy.  I usually select keep my local copy as it has the changes I have recently made (and tried to save).  If I select Server Copy, it is missing the last changes I made. 

What is up with this???  I have a local copy, I make a change and save it, why does not Skydrive upload those changes to my account???

Again, I am the only authorized user on my account, I am the only one logged in to Skydrive, I have only the one PC up and running and I have the one copy of the file I am editing and saving copies.  This all used to work fine, but the last week or two it has started doing this.

I have the PC set up to sync to Windows Time Server and that seems to be working, so I don't think it is a time issue.

And if I make changes, save the file, get the error, select Keep Local Copy then click Save again, I think the updates are uploaded fine, no error message after the 2nd save.  Just annoying and time consuming to have to save twice, waiting for the error message and clicking on the keep local copy option.

I initially had this issue in June, first reported in this thread:

then it seemed to resolve itself only to recently return, and is worse since the last Office update that occurred a day or two ago.  It first reappeared when I would make a copy of a local file, then open that file in Excel.  The original file is in my Skydrive folder, it is writeable.  When I then rename and open the copy, I am told the file is not writeable and I have to click the "Edit Workbook" button.  Then when I try and same the file, I get the above "Upload failed:..." message.  Then if I select "Keep my Version" I can then save the file.  Other than updating Office the other day and having an automatic update on Win8 there have been no changes, same original file I am copying.  I submitted copies of the sample file and screenshots in the thread above, so the moderator there should have those copies.  I was instructed to start a thread here to get more help on this issue.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2013-09-02T19:54:11+00:00

    I am using MS Surface as a secondary computer and since I bought this have switched all my docs from Google to Skydrive.  This issue with Excel is driving me crazy. For my business I use Excel a ton and can barley stand to work for hours on an Excel sheet to save it and worry that I just lost all my info.  MS please fix this problem. 

    I also have started saving a copy of the file to the desk top and that has worked fine but for the last week when I save the copy to desk top it saves with an exclamation mark on the file marker.  I don't know what this means but it can't be good. 

    Very Frustrated

    Phillip

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  2. Anonymous
    2013-09-01T12:58:18+00:00

    I don't have the solution but I have the same problem.  It turns out that after you get that message, you can click Save again and it will save your file - no message appears about "Upload Failed" this second time.  Kind of a nuisance, but it works.  It also works to click the "Keep my version" link that appears along side that message.  Also, sometimes it saves without getting that message, but most of the time that message appears.  It does seem to be limited to Excel.  I just tried saving several times from Word to the SkyDrive and it worked fine.

    This keeps happening to me, too, along with other messages that my SkyDrive can't seem to stay synced, and is a constant time-sink. I am not having any issues with the other cloud servicesw that I use. Why can't this "paid" service provide the same trouble-free environment for me as the three free ones I use?

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  3. Anonymous
    2013-08-30T23:39:00+00:00

    I don't have the solution but I have the same problem.  It turns out that after you get that message, you can click Save again and it will save your file - no message appears about "Upload Failed" this second time.  Kind of a nuisance, but it works.  It also works to click the "Keep my version" link that appears along side that message.  Also, sometimes it saves without getting that message, but most of the time that message appears.  It does seem to be limited to Excel.  I just tried saving several times from Word to the SkyDrive and it worked fine.

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  4. Anonymous
    2013-08-29T04:56:39+00:00

    In my case, I have narrowed down the upload issue to use of .xls files in compatibility mode.  If I Save As .xlsx I have no upload issues.  And this was repeated with several different files, save the .xls and I get the error.  Save that same file as .xlsx and then save/upload with no issues.

    Good to know that you have narrowed down the issue and it occurs only while working with .xls files, however have you tried any steps suggested me or Deepa?

    This will help us to avoid providing same steps.

    Please include detailed steps in your reply which you have tried.

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  5. Anonymous
    2013-08-28T17:43:54+00:00

    I am having the exact issue as you with my Excel file and it is annoying to no end. I keep having to save the local copy because some 3rd party program seems to be blocking the resource on the server end. 

    HI Peter,

    Thank you for posting your question in Microsoft Community.

    In order to assist you better, I need some details:

    What is the operating steps installed on the computer?

    Which is the security software installed?

    Did you try any of my suggestions posted previously?

    Post the required details.

    Thank you.

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