A family of Microsoft word processing software products for creating web, email, and print documents.
Yes they are very much a faceless organization with the only priority is $ale$. That's all they care about. No one in the company wants to take responsibility. All their tech support is outsourced to Asia. They read from a script but when they have to deal with something that goes off script they are pretty much lost. Then they start asking questions and get clients to try stuff which is really annoying. Not that that is their fault they do the best they can with what they have. IMO Micro$oft is the single most worst tech company on the planet.