Horizontal scroll by mousewheel not working

Anonymous
2013-09-05T07:57:46+00:00

I have a Logitech M500 mouse. This mouse has a mechanical mousewheel (the "ticking" kind), which can also be clicked from the sides to horizontally scroll. The great thing as that this works almost everywhere... In my browser, in Notepad++, basically almost everywhere as far as the programs go that I use. Except for Excel 2013.

Possibly related, it also doesn't work in regular ol' Explorer file browser windows. Not a bother, because I use Total Commander. But the horizontal scroll thing does work in Internet Explorer 10, which seems odd to me (same company behind Explorer and Internet Explorer, after all).

When I got the mouse, I did not install any drivers myself. I just connected the mouse and let Windows looks for and install proper drivers completely automatically. And since it works perfectly in the browser and my code editor, I figured the horizontal scroll function was working properly.

Is there perhaps some kind of thing that I need to do to make Excel recognize a horizontal scoll from the scrollwheel, or have I perhaps stumbled upon a bug?

btw, this is my mouse:

http://www.logitech.com/en-us/product/corded-mouse-m500

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2013-09-06T02:58:21+00:00

    Hi,

    Since the drivers were automatically installed by Windows, it may not be the exact driver for the device.

    Is there a disc for the driver provided along with the device, If so you may update the driver and then check if this issue occurs.

    You may have to contact your computer manufacturer to update the drivers.

    As you say that this issue occurs with Excel application and Windows Explorer, are you able to use the horizontal scroll on other Office applications like Word, PowerPoint?

    Let us know the results and details for further assistance.

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  2. Anonymous
    2013-09-06T08:45:11+00:00

    In "Devices & Printers" the mouse shows up with the correct name and even picture. This leads me to believe the correct drivers are in fact installed.

    The horizontal scroll by mousewheel does in fact work perfectly fine in Word, which further leads me to believe that this problem is in Excel, not in the driver.

    I tried a few others as well:

    Word: works

    Excel: doesn't work

    PowerPoint: doesn't work

    Outlook: works

    Visio: works

    Visual Studio 2012: works (not in all panes, tho)

    Explorer: doesn't work

    Internet Explorer: works

    Firefox: works

    Photoshop CS5: doesn't work

    Command prompt: works (genuinely surprised :P)

    Notepad: works

    Paint: doesn't work

    The fact that it works in so many applications and doesn't work in some other, indicates that it is something that has to be implemented by a developer of that application, and it isn't something that "magically" works like vertical scrolling usually does.

    For now, as far as Office 2013 is concerned, this problem exists only in Excel and PowerPoint (although getting PowerPoint to show a horizontal scrollbar is a challenge in itself). If this problem can be fixed in the Explorer as well, that would be awesome.

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  3. Anonymous
    2013-09-18T08:47:31+00:00

    Hi,

    Thank you for the reply.

    Since this issue occurs not only with Office applications but also with Windows Explorer and other applications as well. Hence the issue is not related to the installed application.

    You may check if there is an updated driver for the device by contacting the manufacturer.

    Let us know if this information is helpful.

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  4. Anonymous
    2013-09-18T09:41:02+00:00

    Since the horizontal scroll works fine in other Office applications, and in even more other applications, one could also argue that whatever it is that makes it work in those applications, has not been implemented in the others. Hence the issues *is* related to Office after all.

    I shouldn't need to remind you that just because it doesn't work in Explorer, means that it doesn't work anywhere. I'm saying is neither Microsoft nor Windows is perfect. The implementation could be missing in Explorer just as well as in Excel, do you realize that?

    Obviously it's not a driver issue. Please don't brush this issue off like that (although I'm sure your intention is to help). Since the horizontal scroll works fine in some application, it can't possibly be a driver issue. If it where, it wouldn't work anywhere, which isn't the case.

    I also shouldn't need to repeat that this does work in Internet Explorer. I guess I should :)

    So please Microsoft, again, can you fix this bug?

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  5. Anonymous
    2013-10-21T07:07:46+00:00

    I have exact same problem.

    Only in powerpoint, my horizontal scroll doesnt work and I have a microsoft touch mouse.

    What can we do rather than downgrading to office 14?

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