Continual pop-up in Word 'Connecting to Office.Microsoft.com' asking for credentials

Anonymous

Starting today when running Word, I am continually receiving the ‘Connecting ....’ message below. I have been running Office Home/Student 2010 for the past 4 years and have changed nothing in that time. I have tried repairing Office but a file is apparently missing. I have removed all entries from Credential Manager and I’m not running a Proxy Server.

What could it be?

Thank you.

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Answer accepted by question author

Suzanne S Barnhill 279.4K MVP Volunteer Moderator

I have been in contact with MS and have been informed that this issue is corrected in an update to Office 2007, 2010, and 2013. If you have one of these versions and have installed the latest updates, you should not be experiencing the problem. For Office 2003 and earlier, the manual Registry edit will be required.

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Anonymous

This problem may be caused by the translation service crash. Please use another service site to replace the current one.

Here you go:

Windows + R, type regedit, press Enter
Go to registry path HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}
Change both QueryPath and RegistrationPathfrom **http://office.microsoft.com/Research/query.asmx** to **http://rr.office.microsoft.com/Research/query.asmx**
Restart the Word 2010.

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Anonymous

Whoops, embarrassment personified.

I could have deleted this thread but decided to leave it as a reminder that computers don’t always behave the way we expect them to.

Evidently my 10 year old grandson was using this laptop this afternoon, which I allow him to do as he’s a clever little chap who has used Windows for about four years. He also likes to tinker and I have just discovered that he has been copying/updating from/to a USB memory stick which is plugged into the router (NAS) and accessed throughout the network.

In the past I have had minor ‘not ready’ issues when attempting to navigate the stick too quickly. I have just opened the stick and ‘repaired’ it and voila Word is back to normal.

Who would have thought that an external device could produce such an error in Word?

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47 additional answers

Anonymous

2014-07-24T14:09:49+00:00

The opaque box above the characters are called "mini translator" and that is the one trying to connect to the office.microsoft.com
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Anonymous

2014-07-24T14:25:14+00:00
Thanks for the info. This did work!!!!!

One note is, starting at 4., once you get the Windows Security login window, X out of it and then highlight the text in the document. Hoover over the highlighted text and you should get a box that appears. In that box right click on the last icon, should be an i, select languages and you then can proceed with the rest of the instructions.

From above:

What happened is that word is trying to find online translations for the languages listed in the translation box, you can find the languages by clicking the right most icon in that box. There will be two options:
1. update
2. remove.
I selected the remove option and got rid of all the online translations and this solved the problem. I did not want to put in my credentials and have it send to office.microsoft.com, so I did not select the update.

Thanks for the info.
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