Continual pop-up in Word 'Connecting to Office.Microsoft.com' asking for credentials

Anonymous
2014-07-23T17:37:31+00:00

Starting today when running Word, I am continually receiving the ‘Connecting ....’ message below. I have been running Office Home/Student 2010 for the past 4 years and have changed nothing in that time. I have tried repairing Office but a file is apparently missing. I have removed all entries from Credential Manager and I’m not running a Proxy Server.

What could it be?

Thank you.

Microsoft 365 and Office | Word | For home | Windows

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Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2014-08-04T19:58:05+00:00

I have been in contact with MS and have been informed that this issue is corrected in an update to Office 2007, 2010, and 2013. If you have one of these versions and have installed the latest updates, you should not be experiencing the problem. For Office 2003 and earlier, the manual Registry edit will be required.

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Anonymous
2014-08-01T10:21:13+00:00

This problem may be caused by the translation service crash. Please use another service site to replace the current one.

Here you go:

  1. Windows + R, type regedit, press Enter
  2. Go to registry path HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}
  3. Change both QueryPath and RegistrationPathfrom **http://office.microsoft.com/Research/query.asmx** to  **http://rr.office.microsoft.com/Research/query.asmx**
  4. Restart the Word 2010.

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Anonymous
2014-07-23T19:06:11+00:00

Whoops, embarrassment personified.

I could have deleted this thread but decided to leave it as a reminder that computers don’t always behave the way we expect them to.

Evidently my 10 year old grandson was using this laptop this afternoon, which I allow him to do as he’s a clever little chap who has used Windows for about four years. He also likes to tinker and I have just discovered that he has been copying/updating from/to a USB memory stick which is plugged into the router (NAS) and accessed throughout the network.

In the past I have had minor ‘not ready’ issues when attempting to navigate the stick too quickly. I have just opened the stick and ‘repaired’ it and voila Word is back to normal.

Who would have thought that an external device could produce such an error in Word?

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  1. Anonymous
    2014-08-05T02:32:23+00:00

    The option to turn off the mini translator was the fix for me

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  2. Anonymous
    2014-08-04T08:44:08+00:00

    Does anyone from Microsoft read these forum posts?

    There is clearly a problem with Office that started on or before July 24, 2014. EdmundWang's solution is a SOLUTION, not a workaround, so it must be possible to apply it across the board with a software update or by restoring the function to the URL he suggests replacing in the registry.

    If anyone knows how to draw MS's attention to this, please do so.

    His solution is gradually getting further up the thread, so here is a re-post:

    This problem may be caused by the translation service crash. Please use another service site to replace the current one.

    Here you go:

    1. Windows + R, type regedit, press Enter
    2. Go to registry path HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Research\Sources{88686849-2DD9-474D-9300-778E3336FA5D}
    3. Change both QueryPath and RegistrationPathfrom **http://office.microsoft.com/Research/query.asmx** to  **http://rr.office.microsoft.com/Research/query.asmx**
    4. Restart the Word 2010.

    Remember people, this is THE ONE. Any other solution MS suggests might work - repair or reinstall Office, restore system back to before problem etc. - doesn't.

    And, once again, big thanks to EdmundWang.

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