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Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.
If I download the file from OneDrive and attempt to open it locally, things work just fine.
The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.
I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm getting the same/similar issue. When I try to open Word and Excel docs from OneDrive, Word and Excel just keep restarting and never open the files. There's no error message.
I've had the exact same issue.
I use Windows 10 Pro x64 and Office 2016 (Office 365 edition).
After replacing my HDD for an SSD and a clean install off Windows and Office 2016 the problem still excist.
It happens with Personal OneDrive documents, but also with share OneDrive documents.
I updated to win 10 an Office 2016 and the issue is back!!!
This time I have no skydrive program to remove :(
I'm quite upset
Windows 10 Only
- Click Settings, and then clear the Use Office to work on files with other people at the same time check box.
No such an option in win 10-Office 2016. That's make me mad! It's impossible to work!!!!
I am getting this same exact problem. When opening my document from the OneDrive directory, it seems to hang on attempting to open the underlying template, and then crashes. If I move that file to outside of the OneDrive directory, I can open it.
This seemed to have started after a raft of office 2013 updates happened on April 18.
I also get a peculiar side-effect: if I attach the document to an Outlook e-mail after directly downloading from OneDrive, my recipients who have Office 365 are being asked to sign in with a message that says "Call us overprotective, but we need to verify your account again before opening this document." This message seems to be tied to a SharePoint issue. If I modify that document locally before sending out, there is no sign-in dialog that pops up.
I have been able to get the file to open if I uncheck "Use Office to sync files faster and work on files with other people at the same time" that is in the OneDrive settings dialog, and was recommended as a solution in the question about Microsoft being overprotective, but I haven't been able to get around the peculiar side effect.
Hello!!
Thanks a lot pal, this did it for me.
I uncheked "Use Office to sync files faster and work on files with other people at the same time" and now it's opening every file with no problems at all.
My setup is Windows 10 Pro and Office 365 with Onedrive application.