Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  2. Anonymous
    2014-06-06T21:54:50+00:00

    Resolution

    1.Exit OneDrive by right clicking the cloud icon in the system tray, and clicking exit.

    2.Move the OneDrive (SkyDrive) folder from C:\Users\CharlesNaccio\OneDrive to C:\OneDrive

    3.Start OneDrive again. Upon starting you'll receive an error complaining about not being able to find your OneDrive folder, and ask you to click ok to browse to the correct location. Browse to C:\OneDrive, and click OK.

    4.Try to open a document from within Word, or by double clicking a Word document inside the OneDrive folder.

    This might be a work around but it is not a solution. Locating the One Drive folder in the C:\ drive is not a secure location especially if the PC is accessible to other people. We need a better solution. Thanks anyway.

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  3. Anonymous
    2014-06-06T22:16:41+00:00

    I tried it--no luck. Word still crashes opening templates.

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  4. Anonymous
    2014-08-26T22:14:55+00:00

    Did anybody ever figure out the solution for this?  Like someone else says, disabling OneDrive to work on the document defeats purpose.  Might need to switch to Dropbox.

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  5. Anonymous
    2014-09-08T12:44:20+00:00

    I have the exact same issue. I upgraded my Windows 8 to Windows 8.1 and now I have issues with Onedrive. I tried removing the onedrive from the Control Panel as you said but it did not solve the problem for me.

    I personally don't want to run Onedrive on this computer to cache files from onedrive locally. All I want is to access the files directly from the cloud using word. This used to work before but since the upgrade it has been ruined.

    I did try to run a repair of my Office 2013 install but that did not solve the problem.

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