Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2014-05-02T09:01:01+00:00

    Yep, I get this too. Basically Onedrive is unusable for me with Windows 2013; I just get "Word has stopped working"; since I often have multiple documents open from various sources this is terminal as far as using Onedrive is concerned for me. A solution would be more than welcome. I'm using an MS Surface Pro, Windows 8.1, if this is relevant. I don't get any option to see the details; Word just restarts. It's a shame, since I'd like to use Word across multiple computers. Looks like the end of the line for my Onedrive experience, unfortunately.   ( I realize this forum is W7, but still...)

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  2. Anonymous
    2014-05-06T09:04:06+00:00

    I get this too

    windows 8.1 - Word 2013

    To open my files, I have to copy then in different folder. From one drive folder it absolutely impossible. Word crashes everytime. It also impossible to have the preview of the file in Windows

    Everything works fine in my cellphone app

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  3. Anonymous
    2014-05-06T09:28:53+00:00

    I removed the skydrive program form the control panel and now.... it seems everything works fine

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  4. Anonymous
    2014-05-06T22:15:30+00:00

    Hi.  When you say that you removed onedrive from your control panel, did you uninstall it?   Wouldn't this mean that it doesn't work anyway or am I missing something :-)

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  5. Anonymous
    2014-05-07T06:55:45+00:00

    Hi.  When you say that you removed onedrive from your control panel, did you uninstall it?   Wouldn't this mean that it doesn't work anyway or am I missing something :-) 

    Please consider that I am working in Windows 8.1. I have an App called OneDrive and I found in my control panel a program called SkyDrive. This is what I removed (disinstalled). My App is still running and working

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