Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-11-02T11:32:42+00:00

    Hello! 

    This setting is on the Onedrive program, not Office.

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  2. Anonymous
    2015-12-03T15:55:32+00:00

    I can also confirm that this works on Windows 10 Pro with office 365 (Office 2016).

    Thanks for the fix!!

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  3. Anonymous
    2015-12-04T09:50:58+00:00

    Hello! 

    This setting is on the Onedrive program, not Office. 

    I know, but after updating to win 10 Office 2010, Onedrive dit ot have it option any more.

    Now, actualli today, it seems it's back. May be an update?

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  4. Anonymous
    2015-12-04T10:35:54+00:00

    [...]

    I am getting this same exact problem. When opening my document from the OneDrive directory, it seems to hang on attempting to open the underlying template, and then crashes. If I move that file to outside of the OneDrive directory, I can open it.

    [...]

    This seems to be the sollution for me!

    It even works on shared OneDrive folders and files.

    I'm using Windows 10 and Office 365 (version 2016)

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  5. Anonymous
    2015-12-30T20:34:48+00:00

    this is what helped me fix it today:

    https://community.office365.com/en-us/f/154/t/274846

    clear the officefilecache directory and the issue is fixed.

    I'm using win10 with o16

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