Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  3. Anonymous
    2014-05-19T19:11:08+00:00

    The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

    I am having the exact same problems. The only work around I can use is to save the file locally on my work PC (not in onedrive) and it will open in MS Word without crashing.

    If I open the same file from within OneDrive on my MS Surface Pro 2 with all latest updates, any Word file will open with no issues.

    MS Word seems to hang at the point where the template is loading.

    Working in Onedrive is important especially where you are switching between devices and it is awkward to have to always copy a local file to onedrive.

    This issue only seems to have started since April, prior to this I had no problem opening a file. I have MS word 2013 on all my devices.

    There must be solution to this.

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  4. Anonymous
    2014-05-19T10:45:06+00:00

    Hi.  When you say that you removed onedrive from your control panel, did you uninstall it?   Wouldn't this mean that it doesn't work anyway or am I missing something :-) 

    Please consider that I am working in Windows 8.1. I have an App called OneDrive and I found in my control panel a program called SkyDrive. This is what I removed (disinstalled). My App is still running and working

    Same fix worked for me here - only program was called OneDrive following the rebranding. Thanks Alessandra!

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  5. Anonymous
    2014-05-19T01:24:42+00:00

    Unfortunately this problem is happening with all Word documents, not just templates.

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