A family of Microsoft word processing software products for creating web, email, and print documents.
I'm having this issue, but only with files based on templates. This is the question of the year for me. I'm so glad to see others reporting this issue, specifically with template documents. I've worked with Microsoft Level 2 technicians to no avail. They uninstalled/repaired/reinstalled Office 2013. They did an in-place upgrade of Windows 8.1 on my Windows 8.1 machine. The same issue has occurred on my Windows 7 machine as well as my Windows 8.1 machine. The problem of Word crashing upon opening of a template seems to appear sporadically and then permanently, but today literally after months of trial and error, I have come up with some workarounds and conclusions. I will be very curious to know if they work for you as well. Here they are:
- Open Word in Safe mode first (Start menu, Run; from the Run dialog, Open box, type winword /safe; click OK) and then open your template. It should open without issue, but you won't have the full functionality of Word.
- Unlink SkyDrive from your computer. Then open your template file from https://onedrive.live.com by right-clicking the file, Open in Word. It takes a very long time, but the file eventually opens--you can see on the Word splash screen that the file is being called (Starting..., Contacting the server for information, Processing, Downloading : https://d.docs.live.net/[path to file name], Processing...), and then the file opens successfully.
- Download the file from OneDrive, save it locally (not in the OneDrive folder--anywhere else); then open it. This, of course, defeats the purpose of OneDrive, but it is a workaround. When you are finished editing your file stored on your hard drive, then upload it again to OneDrive.
I'm curious to know if you have the same error as I. Open Control Paneland do a search for Event Viewer. Under the Event Viewer pane, expand Windows Logs; click Application; scroll to Error Application error for the event that corresponds to your most recent Word crash upon opening of the template. If you note the date and time of the Word crash, you should be able to identify the related event easily by the Date and Time column. Look for the faulting module path and see if it points to C:\WINDOWS\SYSTEM32\KERNELBASE.dll. The Level 2 Microsoft technician used some software to replace this dll file, and then I had serious problems with my computer booting--it hung up at 10% Checkdisk. Here's a screen shot of that event: