Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2014-05-17T07:21:57+00:00

    I'm having this issue, but only with files based on templates. This is the question of the year for me. I'm so glad to see others reporting this issue, specifically with template documents. I've worked with Microsoft Level 2 technicians to no avail. They uninstalled/repaired/reinstalled Office 2013. They did an in-place upgrade of Windows 8.1 on my Windows 8.1 machine. The same issue has occurred on my Windows 7 machine as well as my Windows 8.1 machine. The problem of Word crashing upon opening of a template seems to appear sporadically and then permanently, but today literally after months of trial and error, I have come up with some workarounds and conclusions. I will be very curious to know if they work for you as well. Here they are:

    1. Open Word in Safe mode first (Start menu, Run; from the Run dialog, Open box, type winword /safe; click OK) and then open your template. It should open without issue, but you won't have the full functionality of Word.
    2. Unlink SkyDrive from your computer. Then open your template file from https://onedrive.live.com by right-clicking the file, Open in Word. It takes a very long time, but the file eventually opens--you can see on the Word splash screen that the file is being called (Starting..., Contacting the server for information, Processing, Downloading : https://d.docs.live.net/[path to file name], Processing...), and then the file opens successfully.
    3. Download the file from OneDrive, save it locally (not in the OneDrive folder--anywhere else); then open it. This, of course, defeats the purpose of OneDrive, but it is a workaround. When you are finished editing your file stored on your hard drive, then upload it again to OneDrive.

    I'm curious to know if you have the same error as I. Open Control Paneland do a search for Event Viewer. Under the Event Viewer pane,  expand Windows Logs; click Application; scroll to Error Application error for the event that corresponds to your most recent Word crash upon opening of the template. If you note the date and time of the Word crash, you should be able to identify the related event easily by the Date and Time column. Look for the faulting module path and see if it points to C:\WINDOWS\SYSTEM32\KERNELBASE.dll. The Level 2 Microsoft technician used some software to replace this dll file, and then I had serious problems with my computer booting--it hung up at 10% Checkdisk. Here's a screen shot of that event:

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  2. Anonymous
    2014-05-14T12:34:54+00:00

    No residual SkyDrive on my 8.1 system either. Still the same problem (thus rendering OneDrive useless for me).

    Actually, I wonder why I had it.

    I did not install it and my pc is brand new. I bought it in December 2013. The SkyDrive app was already there. No need of another skyDrive program.

    Anyway I can confirm that everything is working fine now on my pc. Word does not crashes any more.

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  3. Anonymous
    2014-05-14T01:27:08+00:00

    The same thing is happening to me. When can we get this fixed because i have a bunch of papers due and i really need onedrive to work because one is a group paper

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  4. Anonymous
    2014-05-13T17:48:57+00:00

    No residual SkyDrive on my 8.1 system either. Still the same problem (thus rendering OneDrive useless for me).

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  5. Anonymous
    2014-05-07T22:14:41+00:00

    Thanks for clarifying.  I'm in Windows 7 so the problem/resolution could be different.  There's no residual stuff left after the change from SkyDrive to OneDrive.   I guess Microdoft will eventually get around to fixing this.

    Cheers

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